Junior IT Service Support Analyst (Southampton)
Kingfisher plc
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Benefits offered by this job
Job summary
Kingfisher plc is seeking a Junior IT Service Support Analyst in Southampton to join the Command Centre. The role involves round-the-clock Level 1/2 infrastructure monitoring, initial problem determination, and rapid recovery before escalation to specialist teams.
It offers genuine development potential and an introductory pathway into IT, with a 12-hour shift pattern (24x7x365) at the Southampton site. The position requires an IT-related qualification and a willingness to work in a fast-paced
Qualifications
- An IT related College/University qualification.
- Employment experience in IT and/or Retail would be beneficial.
- Good understanding of Microsoft tools, such as EXCEL/WORD.
Responsibilities
- To work 12-hour shifts (24x7) managing IT services in accordance with Kingfisher operational policies and procedures.
- Monitor IT production services of the operating companies that form Kingfisher PLC.
- Work with experienced team members to develop business knowledge, key capabilities, and essential skills in readiness for promotion to next role.
- Fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with technical support personnel.
- Form effective relationships with colleagues so implementation of additional Command Centre responsibilities is seamless.
Skills
Education
Tools
Job description
We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
The role
Junior IT Service Support Analysts (internally called Junior Operations Analysts) reside in the Command Centre, providing round the clock, dedicated Level 1/2 Infrastructure monitoring support for all of Kingfisher’s banners. This is a key role to the incident management process, responsible for accurately identifying and reporting any issues on live service applications.
In addition to monitoring, the JOAs are also responsible for performing initial problem determination and recovery prior to directing issues to the appropriate dedicated application and technology teams.
This is a brilliant opportunity with genuine development potential and the perfect role for a talented individual looking for an introduction into IT.
Please note that this role based at our Southampton office with a shift pattern of 12 hour shifts (24x7x365) over 15 days per month. Shift details can be seen below.
A driving licence is preferable as you may be required to visit other sites.
We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
- To work 12-hour shifts (24x7) managing IT services in accordance with Kingfisher operational policies and procedures.
- Monitor IT production services of the operating companies that form Kingfisher PLC.
- Work with experienced team members to develop business knowledge, key capabilities, and essential skills in readiness for promotion to next role.
- Fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with technical support personnel.
- Form effective relationships with colleagues so implementation of additional Command Centre responsibilities is seamless.
12 Hour shifts (24x7x365). Days 07-30 to 19-30. Nights 19-30 to 07:30
Overtime opportunities due to holidays and shift absence and workload
What's the job
- To work 12-hour shifts (24x7) managing IT services in accordance with Kingfisher operational policies and procedures.
- Monitor IT production services of the operating companies that form Kingfisher PLC.
- Work with experienced team members to develop business knowledge, key capabilities, and essential skills in readiness for promotion to next role.
- Fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with technical support personnel.
- Form effective relationships with colleagues so implementation of additional Command Centre responsibilities is seamless.
Shift details:
12 Hour shifts (24x7x365). Days 07-30 to 19-30. Nights 19-30 to 07:30
Overtime opportunities due to holidays and shift absence and workload
Required Skills & Experience:
- An IT related College/University qualification
- Employment experience in IT and/or Retail would be beneficial.
- Good understanding of Microsoft tools, such as EXCEL/WORD
Personal Specification:
- Good general knowledge of IT software tools (EG: Microsoft Windows, MS Excel)
- Excellent communication skills – verbal and written.
- Ability to pick up new skills quickly.
- Good verbal and written communications skills
- Self-motivated with ability to work effectively under pressure.
- Ability to work as part of a team
- Good organisational skills, attention to detail and good time management skills.
- Have a genuine interest in Retail and how customer needs are changing, particularly online
- Reliable and conscientious
Qualifications
- Excellent GCSE grades, emphasis in English & Maths
- An IT related qualification would be advantageous.
How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations.
What We Offer
An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.
Diversity & Inclusion
Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
#LI-AK1
What we offer.
Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).
Immediate eligibility through auto-enrolment. Contribute 8% to receive a max 14% from the Company.
25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues).
20% discount at B&Q and Screwfix. Eligible after 3 months service.
Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.
x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS-MP) or x1 Salary if not active member.
Competitive bonus scheme that aligns to work level of role.
Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.
At Kingfisher, we are united by our 6 core behaviours
Constantly improving our customer experience
Acting with humanity and care
Be curious
Thriving on learning, thinking beyond the obvious
Be inclusive
Acting inclusively in diverse teams to achieve together
Be agile
Working with trust, pace and agility
Be accountable
Championing the plan to deliver results and growth
Our employees know us best. We wouldn’t be Kingfisher without them. So, we want to share what they think with you.
Development and progression is a high priority at Kingfisher, I’ve always felt well supported.
I’m proud to work for Kingfisher, I’ve had great opportunities that have enabled me to contribute to an exciting forward-thinking company.
I’m proud to work for Kingfisher, I’ve had great opportunities that have enabled me to contribute to an exciting forward-thinking company.
There are so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you.
Improving without instruments to help you learn is near impossible. That's why we make sure you have everything at your fingertips to find exactly what you need to keep growing.
With plans that ask you what you want to achieve and when you want to achieve them by, tracking progress and keeping development at the forefront of conversation is easy.
The scale of group functions within Kingfisher is huge. That means you have the chance to build different career paths within multiple areas of the organisation.
We aren't selfish here at Kingfisher. Whatever your level of experience, you'll work with colleagues who are always welcoming and ready to share their knowledge whenever you need it.
So your ambitions are high? Good thing we have opportunities to find experiences in line with more senior roles and responsibilities. Here, you can evolve your career, no matter your level.
We’re an innovative, international retailer on a journey to actively make a difference. Always striving to take that next step. You can be part of the difference. From bottom to top you can progress in a collaborative environment. So, why not Kingfisher?
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