Global IT Service Delivery Lead (Remote & Flexible)
Clyde & Co Global Services Limited
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Benefits offered by this job
Job summary
Clyde & Co Global Services Limited in Glasgow is seeking an IT Customer Service Manager (UK, Europe & MEA) to lead a team of Local Support Technicians and managed service providers, ensuring high-quality IT support across the region. You will oversee ticket management, service performance, stakeholder and vendor relationships, and continuous service improvement initiatives.
Working closely with IT leadership, you will drive operational excellence, develop team capability, and ensure a
Qualifications
- Proven experience leading customer service teams.
- Experience managing service desk operations and KPIs.
- Strong communication and vendor management skills.
- Degree in Computer Science or related field preferred.
Responsibilities
- Lead a team of Local Support Technicians and MSPs across UK, Europe & MEA.
- Oversee ticket handling, service performance and escalation processes.
- Drive continuous service improvement and customer-focused delivery.
- Manage stakeholder and vendor relationships to meet SLAs.
- Collaborate with IT leadership to align with firm strategy.
Skills
Education
Tools
Job description
Clyde & Co Global Services Limited in Glasgow is seeking an IT Customer Service Manager (UK, Europe & MEA) to lead a team of Local Support Technicians and managed service providers, ensuring high-quality IT support across the region. You will oversee ticket management, service performance, stakeholder and vendor relationships, and continuous service improvement initiatives.
Working closely with IT leadership, you will drive operational excellence, develop team capability, and ensure a
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