24/7 ICT Data Centre Shift Technician

CBRE Group, Inc.; Croydon; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

CBRE Group, Inc. seeks an ICT Day/Night Shift Technician at Croydon Data Centre to manage deliverables against all allocated customer SLAs and contribute to the operation of the Managed Services function.

The role covers a 24/7 shift rota and requires close liaison with the ICT Shift Leader to ensure timely service delivery. The successful candidate will promote a positive image of CBRE, monitor alarms, maintain documentation, and support site activities including racking, patching, and hardware

Responsibilities

• Adhere to the rules and regulations as documented in the standards concerning Buildings and Communications rooms.
• Make sure all work completed is carried out to the standard expected by the client.
• Liaise closely with the customer and promote a positive image of the company at all times.
• Ensure that the shift leader or CBRE ICT Infrastructure Manager is made aware of any issues within their team that may affect the ability to deliver the service against the agreed Service Level Agreements.
• Escalate any issues or concerns relating to the Data Halls or work on site to the Shift Leader or CBRE ICT Infrastructure Manager in a timely fashion.
• Ensure that your Shift Leader/Shift Manager and ICT Infrastructure Manager are made aware of any absence or lateness as per company procedure.
• Make sure all health and safety requirements are met and that any concerns or incidents are escalated to the ICT Shift Leader, document any accidents that occur.
• Make sure that annual leave is requested within the correct timeframes and as per company procedure.
• Make sure your time sheets are completed and signed by no later than 9am every Friday and are made available for the contract support team, any overtime must be submitted via the relevant form and made available at the same time.
• Ensure that emails and job queues are checked on a regular basis and actioned where necessary and completed within timeframes.
• Ensure your toolbox talks are completed on a monthly basis.
• Notify Shift Leader if any stock requirements or your line manager.
• Carry out racking/stacking, patching, break fix tasks, decommissioning, infrastructure installations, cabinet modifications and hardware tasks as per relevant procedure documents.

Tools

ServiceNow

Hawki

Netcool

SCADA

BMS

Job description

CBRE Group, Inc. seeks an ICT Day/Night Shift Technician at Croydon Data Centre to manage deliverables against all allocated customer SLAs and contribute to the operation of the Managed Services function.

The role covers a 24/7 shift rota and requires close liaison with the ICT Shift Leader to ensure timely service delivery. The successful candidate will promote a positive image of CBRE, monitor alarms, maintain documentation, and support site activities including racking, patching, and hardware