Switchboard Operator

Somerset NHS Foundation Trust; Bridgwater; On-site; GBP 21,000 - 25,000; Full time

Job summary

Somerset NHS Foundation Trust is seeking a Switchboard Operator to be the first point of contact, handling a large volume of calls while maintaining calm professionalism. The role entails coordinating emergency responses such as cardiac arrests, major incidents and helicopter landings in a fast-paced environment.

You will work with clinicians, managers, emergency services and the public, delivering courteous and efficient service at all times and ensuring clear communication across all

Qualifications

• Calm under pressure and well-organised to handle high call volumes.
• Strong communication skills to interact with clinicians, managers, emergency services and the public.

Responsibilities

• Be the first point of contact for the Trust, handling over 60,000 calls per month.
• Play a key role in coordinating emergency responses, including cardiac arrests, major incidents and helicopter landings.
• Provide courteous, efficient and professional service at all times to stakeholders.

Skills

Calm under pressure

Organised

Tech-savvy

Job description

Are you a calm, organised and tech-savvy individual who thrives in a fast-paced environment? Do you enjoy helping people and being at the heart of critical communications? If so, we'd love to hear from you!

As a Switchboard Operator, you'll be the first point of contact for the Trust, handling over 60,000 calls per month. You'll play a vital role in managing emergency responses including cardiac arrests, major incidents, helicopter landings and more. This is a challenging and rewarding role where no two days are the same.

You'll work with a wide range of stakeholders, from clinicians and senior managers to emergency services and the public, providing a courteous, efficient and professional service at all times.