24/7 Helpdesk Specialist – Calm, Fast Problem Solver

Manpower Group (UK); Oxford; Hybrid; GBP 15,718 - 22,386; Full time

Benefits offered by this job

Competitive hourly rate

Potential long-term opportunities

Supportive working environment

Job summary

A recruitment agency is seeking a Helpdesk Operative in Oxford to provide exceptional customer service in a fast-paced environment. You will manage customer enquiries and resolve issues via various communication channels while working a dynamic 24/7 shift pattern that includes days, nights, and weekends. This temporary role offers a competitive hourly rate of £13.83 with potential for long-term opportunities.

Qualifications

• Minimum 1 year of customer service experience, ideally in a helpdesk environment.
• Proficiency in Microsoft Office and familiarity with customer service software.
• Strong verbal and written communication skills.

Responsibilities

• Provide professional and efficient customer support via phone and email.
• Log and resolve incoming enquiries using customer service software.
• Troubleshoot and resolve issues promptly.

Skills

Customer service experience

Confident IT skills

Excellent verbal communication

Problem-solving ability

Tools

Microsoft Office

Customer service software

Job description

A recruitment agency is seeking a Helpdesk Operative in Oxford to provide exceptional customer service in a fast-paced environment. You will manage customer enquiries and resolve issues via various communication channels while working a dynamic 24/7 shift pattern that includes days, nights, and weekends. This temporary role offers a competitive hourly rate of £13.83 with potential for long-term opportunities.