24/7 Emergency Response Specialist - 999/Telecom

TaskUs Outsourcing Philippines, Inc.; Manchester; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Birthday Leave

Referral Incentive Program

Job summary

TaskUs Outsourcing Philippines, Inc. in Manchester seeks an Emergency Response Specialist to guide autonomous vehicles through complex streets, respond to emergencies, and ensure safe navigation in a fast-paced, 24/7 environment.

The role requires 1 year of 999/emergency telecommunications experience, strong de-escalation skills, and a valid UK driving license with a clean record. You will work with AVs, monitor safety, and coordinate with teams to maintain high service standards.

Qualifications

• Pass a background check, drug and alcohol test.
• Full UK driving license with 3 years driving experience and a clean driving record.
• 999/Emergency/Telecommunications experience or similar.
• English C1/C2 fluency.

Responsibilities

• Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
• Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
• Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
• Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
• Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
• Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization.
• Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.

Skills

English fluency

Background check

UK driving license

Emergency telecoms experience

Job description

TaskUs Outsourcing Philippines, Inc. in Manchester seeks an Emergency Response Specialist to guide autonomous vehicles through complex streets, respond to emergencies, and ensure safe navigation in a fast-paced, 24/7 environment.

The role requires 1 year of 999/emergency telecommunications experience, strong de-escalation skills, and a valid UK driving license with a clean record. You will work with AVs, monitor safety, and coordinate with teams to maintain high service standards.