Call Handler / Emergency Response Specialist (Night Shift)

TaskUs Outsourcing Philippines, Inc.; Manchester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Birthday Leave

Referral Incentive Program

State-of-the-art workspaces

Job summary

TaskUs is seeking an Emergency Response Specialist in the United Kingdom to support AV navigation safety and rapid incident response. You will assess events, coordinate with teams, and ensure compliant actions in a fast-paced setting.

Required are de-escalation skills, attention to detail, and the ability to work a 24/7 environment. A valid UK driving licence and background check are mandatory, with training provided.

Qualifications

• 1 year minimum experience in emergency telecommunications or similar settings.
• Strong de-escalation skills and a focus on safety.
• Excellent problem-solving, communication and interpersonal abilities.

Responsibilities

• Navigate and assist AV systems in challenging scenarios to support safe driving.
• Collaborate with teams to optimise paths and respond to traffic changes.
• Monitor vehicle behavior and intervene to maintain safety.
• Maintain clear communication with AVs for timely responses.
• Adapt to dynamic road conditions and address unexpected issues quickly.
• Contribute to ongoing safety improvements and training.
• Ensure compliance with safety regulations and certifications.

Skills

Emergency response

Deescalation

Safety awareness

Problem solving

Communication

Multitasking

Attention to detail

Customer service

Adaptability

Tools

GPS navigation systems

AV monitoring tools

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally.

Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Benefits: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our benefits include:

• Annual Salary: £32k
• Private Medical Insurance (PMI) through BUPA
• Dental Insurance through BUPA
• Life Insurance through Canada Life
• Income Protection Insurance through Canada Life
• Pension Insurance through Aviva

Minimum Requirements:

• Pass a background check, drug and alcohol test
• Full Valid UK drivers license with 3 years of driving experience and a clean driving record

Responsibilities:

• Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
• Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
• Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
• Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
• Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
• Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization.
• Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.

Do you have what it takes to become an Emergency Response Specialist ?

• 999/ Emergency Telecommunications experience or similar (minimum of 1 year)
• Deescalation skills/experience
• Strong focus on safety and attention to detail
• Excellent problem-solving and decision-making skills
• Ability to work effectively in a fast-paced, ever-changing environment
• Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience
• Adaptability to new technologies and processes
• Ability to self-correct and learn from previous mistakes
• Maintain safety compliance certifications
• Ability to stay focused and seated for multiple hours at a time
• Ability to multitask in dynamic situations
• Schedule flexibility to support a 24*7 operation including holidays

TaskUs will also provide:

• Be part of a pioneering team shaping the future of transportation
• Contribute to enhancing safety and efficiency on the roads
• Work in a collaborative and supportive environment
• Birthday Leave
• Referral Incentive Program

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth.

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step.

In doing so, we take your security and safety very seriously to ensure as part of the hiring process.