Emergency Dispatch & Support Specialist

Exertis (UK) Ltd.; Leicester Forest East; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans and wellbeing support

Eye Care Vouchers

Staff discounts

Job summary

Flogas is seeking an Emergency Team Member to join a 24/7 operation, ensuring calls to the emergency line are handled promptly and in line with procedures. The role works Monday to Friday, 8:30am–5:00pm, supporting LPG customers across the UK.

The team focuses on rapid triage, escalation, and coordinated dispatch of engineers within SLA, with continued emphasis on safety and quality service.

Qualifications

• Excellent listening and communication skills.
• Ability to log details of all calls accurately under pressure.
• Basic understanding of Microsoft Office packages.
• Experience in dispatch of engineers is a plus.

Responsibilities

• Answer calls on a helpdesk for LPG customers.
• Log details of all calls accurately.
• Troubleshoot/diagnose equipment faults and guide through basic resets.
• Prioritise workloads to meet SLA timelines.
• Triaging callouts to dispatch high-priority jobs first.
• Dispatch engineers within SLA.

Skills

Excellent listening skills

Strong communication skills

Basic Microsoft Office

Log call details accurately

Attention to detail

Tools

Microsoft Office

Job description

Flogas is seeking an Emergency Team Member to join a 24/7 operation, ensuring calls to the emergency line are handled promptly and in line with procedures. The role works Monday to Friday, 8:30am–5:00pm, supporting LPG customers across the UK.

The team focuses on rapid triage, escalation, and coordinated dispatch of engineers within SLA, with continued emphasis on safety and quality service.