24/7 Control Room & Visitor Security Officer

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Reception/Control Room Officer to join the Tamarind Centre team within a Medium Secure Unit. The role involves being the first point of contact for visitors and service users, answering calls, and upholding high standards of customer care and security.

The post requires flexible shift work to cover 24-hour operations, including nights, weekends, and bank holidays.

Qualifications

• Provides customer-focused reception and information services.
• Demonstrates awareness of security procedures and compliance.
• Capable of working varied shifts including nights and weekends.

Responsibilities

• Act as first point of contact for visitors and service users in secure services.
• Respond to telephone enquiries and maintain professional image reflecting Trust values.
• Ensure safety and security equipment is maintained and security procedures followed.
• Provide 24-hour first aid coverage when trained.

Skills

Customer service

Security awareness

Shift work

Team player

Education

First aider training

Tools

Reception equipment

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Reception/Control Room Officer to join the Tamarind Centre team within a Medium Secure Unit. The role involves being the first point of contact for visitors and service users, answering calls, and upholding high standards of customer care and security.

The post requires flexible shift work to cover 24-hour operations, including nights, weekends, and bank holidays.