Contact Officer: 24/7 Public Service Call Handler

Devon and Cornwall Police; Exeter; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Local Government Pension Scheme

Subsidised gym membership

Blue Light Card discounts

Group insurance scheme

Employee Assistance Programme

Job summary

The Devon and Cornwall Police invite applications for a Contact Officer in Plymouth and Exeter. You will be the first point of contact for the public, handling emergency and non-emergency calls with professionalism and empathy.

Working in a 37-hour week on a permanent, full-time basis, you will join the Contact Resolution Centres, support colleagues, and contribute to safeguarding communities while progressing through structured training and a 24/7 shift pattern.

Qualifications

• Confident communicators with excellent customer service.
• Remain calm and professional in challenging situations.
• Can multitask and make decisions under pressure.
• Demonstrate resilience and emotional maturity.
• Commitment to delivering an excellent public service.
• Can work effectively within a team and independently when required.
• Flexible to 24/7 shift pattern, including nights, weekends and some bank holidays.
• Must be aged 18 or over by the start date of employment.

Responsibilities

• Answer emergency and non-emergency calls from the public.
• Accurately gather, assess, and record information from callers.
• Provide reassurance, support and professional advice where appropriate.
• Identify risks and prioritise incidents effectively.
• Work closely with operational colleagues to ensure the appropriate response is provided.
• Maintain high standards of accuracy and professionalism when handling sensitive information.
• Deliver excellent customer service while managing multiple demands in a fast-paced environment.

Job description

The Devon and Cornwall Police invite applications for a Contact Officer in Plymouth and Exeter. You will be the first point of contact for the public, handling emergency and non-emergency calls with professionalism and empathy.

Working in a 37-hour week on a permanent, full-time basis, you will join the Contact Resolution Centres, support colleagues, and contribute to safeguarding communities while progressing through structured training and a 24/7 shift pattern.