Contact Officer - Emergency & Public Support (24/7)

Devon and Cornwall Police; Devon and Torbay; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Annual leave 25 days

Onsite parking

Government pension

Gym membership discounts

Blue Light Card

Job summary

Devon and Cornwall Police is recruiting Contact Officers for the Contact Resolution Centres in Plymouth and Exeter. You will be the first point of contact for the public, handling emergency and non-emergency calls with accuracy, empathy and professionalism.

The role requires 37 hours per week with a flexible 24/7 shift pattern, including nights and weekends. Training is provided, and the salary starts at £27,204 rising to £29,859 per annum plus excellent benefits and pension.

Qualifications

• Strong verbal and written communication skills.
• Ability to remain calm and professional in challenging situations.
• Ability to multitask and make decisions under pressure.
• Empathy, resilience, and emotional intelligence.
• Commitment to teamwork, inclusion, and public service.

Responsibilities

• Answer emergency and non-emergency calls from the public.
• Accurately gather, assess, and record information from callers.
• Provide reassurance, support and professional advice where appropriate.
• Identify risks and prioritise incidents effectively.
• Work closely with operational colleagues to ensure appropriate response.

Skills

Communication skills

Calm under pressure

Multitasking

Resilience

Public service

Teamwork

Flexible working

Age 18+

IT/keyboard skills

Tools

IT skills

Job description

Devon and Cornwall Police is recruiting Contact Officers for the Contact Resolution Centres in Plymouth and Exeter. You will be the first point of contact for the public, handling emergency and non-emergency calls with accuracy, empathy and professionalism.

The role requires 37 hours per week with a flexible 24/7 shift pattern, including nights and weekends. Training is provided, and the salary starts at £27,204 rising to £29,859 per annum plus excellent benefits and pension.