24/7 Application Support Analyst (DV) - Onsite Portsmouth

Sopra Steria Ltd; Portsmouth; On-site; GBP 26,000 - 38,000; Full time

Job summary

Sopra Steria Ltd in Portsmouth is seeking to recruit 6 Support Analysts to join a 24x7 shift-based team supporting a key programme. This role involves incident, request, and change management, with opportunities to contribute to testing and rollout processes. An active DV clearance is required.

You will collaborate with a diverse team to monitor live services, resolve issues, and maintain high service targets while documenting operations and handoffs for continuity.

Qualifications

• Experience in Application Support.
• ITIL Foundation or awareness of ITIL-based support environments.
• Experience supporting applications through a DevOps or scripted support model.
• Good problem-solving skills with the ability to investigate issues and follow them through to resolution.
• An understanding of core support processes such as incident, request, and problem management.
• Experience working in a structured environment with defined processes, priorities, and service targets.
• Strong communication skills and the ability to work effectively with users, team members, and technical colleagues.
• Willingness to work onsite in a secure environment and be part of a 24/7 shift rota.

Responsibilities

• Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels.
• Investigate application and user issues, carry out initial analysis, and either resolve or escalation where needed.
• Monitor live services and help ensure systems are running effectively within agreed service targets.
• Support problem management and change activity by following defined procedures and maintaining accurate support records.
• Assist with testing, system checks, and release support activities to help maintain service stability.
• Produce and update support documentation, user guidance, and operational records to support day-to-day service delivery.

Skills

Application support

ITIL Foundation

DevOps

Problem solving

Incident management

Structured environment

Communication skills

Onsite 24x7

Job description

Sopra Steria Ltd in Portsmouth is seeking to recruit 6 Support Analysts to join a 24x7 shift-based team supporting a key programme. This role involves incident, request, and change management, with opportunities to contribute to testing and rollout processes. An active DV clearance is required.

You will collaborate with a diverse team to monitor live services, resolve issues, and maintain high service targets while documenting operations and handoffs for continuity.