DV Cleared Service Desk Agent – 24x7 Onsite

Tektora Limited; Basingstoke; Hybrid; GBP 38,000 - 63,000; Full time

Job summary

Tektora Limited is seeking a DV-cleared Service Desk Agent for a contract role in Hampshire, working on-site on a 24x7 rota. The role involves supporting end users across multiple products and systems, resolving routine incidents, and maintaining service availability in a secure environment.

The ideal candidate will have UK Sole National DV clearance, experience in a service desk across multiple products, and familiarity with ITSM ITIL processes.

Qualifications

• DV clearance is required (UK Sole National) with active DV clearance.
• Experience in service desk across multiple products and systems.
• Working knowledge of Microsoft products, OS, networks and applications.
• Able to work with autonomy and under pressure.
• Willing to work 24x7 shift rota.
• ITSM tooling and ITIL processes knowledge.
• Experience in secure/Defence environments and contributing knowledge articles.
• Experience supporting customer implementations.

Responsibilities

• Provide first-line technical support to end users across multiple products and systems.
• Resolve routine incidents and requests, escalating when needed to meet SLAs.
• Maintain service availability and monitor ticketing queues.
• Document actions taken and contribute to knowledge base articles.
• Work with customers on implementation-related tasks and deployments.
• Escalate complex issues to appropriate teams with clear ownership.
• Adhere to established ITIL processes and best practices.

Skills

Service desk

Microsoft products

ITSM tooling

ITIL process

Pressure handling

Autonomy

Job description

Tektora Limited is seeking a DV-cleared Service Desk Agent for a contract role in Hampshire, working on-site on a 24x7 rota. The role involves supporting end users across multiple products and systems, resolving routine incidents, and maintaining service availability in a secure environment.

The ideal candidate will have UK Sole National DV clearance, experience in a service desk across multiple products, and familiarity with ITSM ITIL processes.