24/7 1st Line IT Support Agent - DV Clearance Eligible

Experis Austria; Greater London; On-site; GBP 59,000 - 79,000; Full time

Job summary

The organisation is seeking a dedicated 1st Line OSM Contact Centre Agent to join their Service Desk in Central London, six months with potential extension. You'll provide first-line IT support across Microsoft products, networks and applications, logging incidents and guiding users through resolution.

You will work a 24/7 rota, develop knowledge of customer environments, and escalate complex issues while maintaining service levels.

Qualifications

• Experience providing 1st line IT support to end users.
• Proficient with Windows Server environments (AD, DNS, GP).
• Familiar with backup/VMware technologies.

Responsibilities

• Providing technical support to end users across Microsoft, networks, and applications
• Logging incidents and managing queries via incident management tools
• Developing an understanding of customer environments to deliver tailored support
• Following established processes, documenting actions, and suggesting improvements
• Diagnosing issues, escalating complex problems, and maintaining service levels
• Collaborating effectively with team members and stakeholders to resolve issues promptly
• Continuously updating your technical knowledge to support evolving business needs.

Skills

1st line IT support

Windows Server & AD

Networking basics

Incident management tools

Tools

Veritas NetBackup

VMware

Job description

The organisation is seeking a dedicated 1st Line OSM Contact Centre Agent to join their Service Desk in Central London, six months with potential extension. You'll provide first-line IT support across Microsoft products, networks and applications, logging incidents and guiding users through resolution.

You will work a 24/7 rota, develop knowledge of customer environments, and escalate complex issues while maintaining service levels.