2026-6405 - Global Digital Experience Manager

LGBT Jobs; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Dorchester Collection in London is seeking a Global Digital Experience Manager to own the digital estate and conversion journey across the group, ensuring the website, booking engine, and digital touchpoints deliver a seamless luxury experience. You will define website strategy, manage SEO, CRO, e-shop strategy, CMS governance, and lead development roadmap while partnering with hotel marketing teams.

This is a permanent role offering high-impact digital leadership within a premium hospitality

Responsibilities

• Define and execute website strategy across all property and collection-level sites, balancing brand experience with commercial performance
• Own SEO strategy: technical SEO, content optimisation, and search visibility across traditional and AI-driven search
• Manage the booking engine experience and conversion rate optimisation (CRO), working with web developers, IT and third-party partners
• Oversee the e-shop strategy and digital retail experience
• Lead CMS governance: templates, standards, publishing workflows, and content architecture
• Own the development roadmap: prioritise enhancements, manage technical debt, and coordinate with developers and agencies
• Monitor and improve Core Web Vitals, site speed, accessibility, and technical performance
• Define measurement frameworks for digital experience (conversion funnels, UX metrics, engagement)
• Partner with hotel marketing teams to ensure property-level content is on-brand and optimised
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day.
• As a Digital Marketing Manager you’ll have the opportunity to bring these to life and continue to create our legacy
• Lead and support the Digital Marketing Executive by setting clear goals, providing regular feedback and coaching, encouraging professional growth, and ensuring high-quality delivery across day-to-day activities.

Job description

2026-6405 - Global Digital Experience Manager

Job Location: 3rd Floor, 1 Knightsbridge, London SW1X 7XS, UK

2026-6405 - Global Digital Experience Manager

Location: 3rd Floor, 1 Knightsbridge, London SW1X 7XS, UK

Job Type: Permanent

Highlighted points for this job

• Global Digital Experience Manager role in Corporate Office/Sales & Marketing
• Permanent contract position
• Opportunity to define and execute digital strategy for luxury brand
• Location: 3rd Floor, 1 Knightsbridge SW1X 7LX, London
• Responsibilities include overseeing website, SEO, CRO, and digital retail experience

Division & Department : Corporate Office/Sales & Marketing

Contract Type : Permanent

Your future, our legacy :

We care about your career and are known for having the absolute best people in the industry. When you join us as a Global Digital Experience Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As the Global Digital Experience Manager, you will be responsible for owning the digital estate and conversion journey across Dorchester Collection, ensuring the website, booking engine, and digital touchpoints deliver a seamless luxury experience that converts.. In this role, you will:

• Define and execute website strategy across all property and collection-level sites, balancing brand experience with commercial performance
• Own SEO strategy: technical SEO, content optimisation, and search visibility across traditional and AI-driven search
• Manage the booking engine experience and conversion rate optimisation (CRO), working with web developers, IT and third-party partners
• Oversee the e-shop strategy and digital retail experience
• Lead CMS governance: templates, standards, publishing workflows, and content architecture
• Own the development roadmap: prioritise enhancements, manage technical debt, and coordinate with developers and agencies
• Monitor and improve Core Web Vitals, site speed, accessibility, and technical performance
• Define measurement frameworks for digital experience (conversion funnels, UX metrics, engagement)
• Partner with hotel marketing teams to ensure property-level content is on-brand and optimised
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day.
• As a Digital Marketing Manager you’ll have the opportunity to bring these to life and continue to create our legacy
• Lead and support the Digital Marketing Executive by setting clear goals, providing regular feedback and coaching, encouraging professional growth, and ensuring high-quality delivery across day-to-day activities.
• The items shared are the essence of a day in the life of a Digital Experience Manager but we’ll make sure you are provided with specifics on how we care for our brand

Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London

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