Recovery Operative

Connect Plus Services; Dartford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Shift pattern 4 on 4 off

Travel across M25 depots

Job summary

Connect Plus Services (CPS) is seeking a Recovery Operative to support the M25 DBFO network. You will respond to road traffic incidents, perform safe vehicle recoveries, and help keep the network moving while following CPS policies and safety rules.

Based in Dartford, you’ll work flexible shifts, travel across the M25, and participate in winter maintenance duties. Training and competency maintenance are required for ongoing professional development.

Qualifications

• UK Driving Licence with Category C+E (LGV Class 1) is essential.
• IVR Levels 1–3 are required.
• Driver Qualification Card (CPC) is required.
• CSCS Operative Card is required.
• Appropriate manual handling qualification is required.
• Appropriate lifting qualification is required.

Responsibilities

• Respond to road traffic incidents, hazards and collisions with recovery support.
• Safely recover light and heavy vehicles per CPS procedures.
• Help clear incidents quickly to minimize disruption.
• Complete accurate reports and data entry using mobile devices.
• Carry out routine vehicle and equipment inspections and ensure compliance with CPS procedures.
• Maintain up-to-date driving records and ensure equipment is safe.
• Identify and report issues affecting safe operation of the road network.
• Take responsibility for CPS assets and equipment.
• Report defects and replenish stock as required.
• Participate in the Winter Service rota.
• Attend training courses and maintain competencies.
• Demonstrate and promote the Balfour Beatty Values.
• Maintain a relentless focus on Zero Harm.
• Support CSUK sustainability activities.

Skills

LGV Class 1 (C+E)

IVR Levels 1–3

CPC Card

CSCS Card

Manual handling qualification

Lifting qualification

Job description

About the Role

CPS/ Balfour Beatty currently has an opportunity for a Recovery Operative to work on the M25, one of the busiest and most important road networks in the UK.

As part of the Connect Plus Services business based in Dartford, you will be responsible for supporting the efficient delivery of the M25 DBFO Network by undertaking a wide range of incident response, vehicle recovery, hazard clearance and network support activities.

Working Arrangements

• Expected to work shifts (days, nights, weekends and bank holidays) to meet operational requirements.
• Shift pattern is 4 shifts on, 4 shifts off, including weekends and bank holidays.
• Reasonable travel across the M25 network and between depots.
• Travel to meetings, training events and work sites outside the normal operational area when required.
• Expected to participate in out-of-hours working to support Winter Maintenance activities.

What You’ll Be Doing

• Respond to road traffic incidents, hazards and collisions, providing expert recovery support and advice at the scene.
• Safely recover light and heavy vehicles in accordance with CPS policies, procedures, risk assessments and method statements.
• Help clear incidents quickly and efficiently to minimise disruption and keep the network moving.
• Complete accurate reports, records and data entry using mobile communication devices.
• Carry out routine vehicle and equipment inspections, ensuring compliance with legislation and CPS procedures.
• Maintain up-to-date driving records and ensure all equipment is safe, serviceable and ready for use.
• Identify and report issues that may affect the safe operation of the road network.
• Take responsibility for CPS assets, including recovery vehicles, tablets, radios and specialist equipment.
• Report defects, replenish stock and maintain recovery equipment to required operational standards.
• Participate in the Winter Service rota as required.
• Attend training courses and maintain relevant competencies.
• Demonstrate and promote the Balfour Beatty Values.
• Maintain a relentless focus on Zero Harm.
• Support the delivery of CSUK sustainability activities.

Who We’re Looking For

Essential Qualifications

• UK Driving Licence, minimum Category C+E (LGV Class 1).
• IVR Levels 1, 2 and 3.
• Driver Qualification Card (CPC).
• CSCS Operative Card.
• Appropriate manual handling qualification.
• Appropriate lifting qualification.

Experience

• Experience recovering heavy and light vehicles on a live motorway or All-Purpose Trunk Road (APTR) network.
• Proficient in safe recovery practices for both heavy and light vehicles, using the full range of recovery equipment, including underlifts, winches and cranes.
• Previous experience in a traffic management, transport, highways or vehicle recovery environment is preferred.

Essential Criteria

• Successfully pass the Security Check as part of the recruitment process.
• Successfully pass the annual driving licence check.
• Successfully pass pre-employment Drug & Alcohol testing and any subsequent testing as required.
• Successfully pass the Company’s health screening programme.

Behavioural Competencies

Results Driven:

Shows passion and enthusiasm for their work. Tackles problems directly and works to resolve them without delay.

Focus on Excellence:

Goes the extra mile to exceed expectations. Continuously looks for opportunities to add value and improve performance.

Teamwork & Collaboration:

Sets aside personal agendas to work for the benefit of customers, suppliers, and stakeholders. Proactively shares knowledge, ideas, and expertise.

Customer Focus:

Dedicated to meeting the expectations and requirements of internal and external customers. Actively gathers customer insight to improve services and solutions. Manages customer experience to maintain strong relationships.

Operational Excellence:

Plans and organises work to safely achieve maximum efficiency and consistent delivery.

Adaptability:

Learns quickly and adapts positively to changing business and customer demands. Energised by change.

Why Work for Us?

At Connect Plus Services (CPS), you’ll be part of a world‑class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting‑edge technology, large‑scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With just under 15 years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

CPS recognises the impact of our work on the environment and the communities surrounding the M25 network.

We are committed to reducing our carbon footprint while delivering wider sustainability outcomes, including environmental protection, social value, and responsible resource use. Through sustainable practices, innovation, and long‑term stewardship, we aim to support community wellbeing and ensure responsible, future‑focused delivery.

About us

Connect Plus Services (CPS) is a joint venture between Balfour Beatty, Atkins and Egis Road Operation UK. With around 800 colleagues, we operate and maintain the 117‑mile M25 network on behalf of Connect Plus and National Highways, managing over 100,000 assets to keep Europe’s busiest orbital motorway moving 24/7.

We are committed to creating a diverse and inclusive workplace where everyone can thrive. As a Disability Confident Employer and Gold Award holder in the Ministry of Defence’s Employer Recognition Scheme, we actively support equality, inclusion and social value, and welcome applications from people of all backgrounds.