1ST LINE SUPPORT ENGINEER

MJ Quinn; Lancashire; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free car parking

2 x death in service benefit

Healthcare plan

Cycle scheme

Company contribution pension scheme

Enhanced maternity and paternity

Job summary

MJ Quinn in Lancaster is seeking an IT 1st Line Support to join the Technology Services Department, supporting in-house teams. The role focuses on handling IT support requests by phone and ticket, providing timely solutions and maintaining SLAs.

You will deploy and configure end-user devices, support Office 365, and collaborate with colleagues to deliver reliable IT services. A willingness to complete MJ Quinn training and grow within the team is expected.

Qualifications

• Experience with 1st line / Helpdesk support.
• Familiar with Outlook/Office 365 and Windows desktop environments.
• Basic PC hardware setup and configuration.
• Willing to complete MJ Quinn training.
• Full UK Driving Licence required.

Responsibilities

• Be the first point of coordination for IT support requests by phone and ticket.
• Provide 1st line IT support to end users for Office solutions and hardware issues.
• Build and deploy end-user devices.
• Support escalation of incidents to 2nd/3rd line.
• Support MJ Quinn’s culture, reputation, and values.

Skills

1st line support

Outlook/Office 365

Windows 10/11

Hardware setup

SLA/KPIs

UK Driving Licence

Job description

About Mj Quinn

MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.

About Mj Quinn

MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management. Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions. At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.

Our Core Values

• People-Focused: We prioritise the well-being, growth, and success of our team and partners.
• Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
• Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
• Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.

Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.

Department Overview

The MJ Quinn Technology Services Department support over 3000 people across our platforms and workforce and locations. The Department has complete ownership of our Microsoft Modern Workplace solutions combined with Microsoft Dynamics.

JOB OBJECTIVE

The primary objective of the IT 1st Line Support would be involved in all aspects of the IT support role for all our in-house-teams. The ability to work within a team as well as using your own initiative.

Key Roles And Responsibilities

• To be a first point of coordination for IT support requests by phone and ticket.
• To be responsible for providing IT support and timely ticket closures.
• Responsible for own SLA/KPIs
• To provide 1st line support to end users for Microsoft Office Solutions.
• To provide 1st line support to end users for hardware issues.
• Build and deploy end users compute devices.
• To support and collaborate with other team members in the delivery of IT support services.
• To support escalation of incidents / problems to 2nd. / 3rd line support.
• To be fundamental in developing MJQ’s working culture, its reputation, and values.

PERSON SPECIFICAITON

• To be a first point of coordination for IT support requests by phone and ticket.
• To be responsible for providing IT support and timely ticket closures.
• Responsible for own SLA/KPIs
• To provide 1st line support to end users for Microsoft Office Solutions.
• To provide 1st line support to end users for hardware issues.
• Build and deploy end users compute devices.
• To support and collaborate with other team members in the delivery of IT support services.
• To support escalation of incidents / problems to 2nd. / 3rd line support.
• To be fundamental in developing MJQ’s working culture, its reputation, and values.
• Experience with using and troubleshooting Outlook/Office 365 within a network environment (permissions, calendar sharing, and delegation)
• Basic understanding of PC hardware set-up and configuration.
• Firm knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 10/11).
• Ideally, have 2 years relevant 1st line / Helpdesk support experience.
• A willingness to complete training provided and paid for by MJ Quinn.
• Full UK Driving License

TERMS AND CONDITIONS

Working Conditions Full Time Office Based Department IT Reports to IT Manager Hours of Work Monday to Friday – 09:00am – 17:00pm Rate of Pay NMW Work Location Lancaster Travel Requirements Infrequent Holiday Entitlements 6.6 week per annum, inclusive of bank holidays and company shutdowns. Benefits Free car parking, 2 x death in service benefit, healthcare plan, cycle scheme & company contribution pension scheme, enhanced maternity and paternity

DIVERSITY STATEMENT

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation. MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.