1ST LINE SUPPORT ENGINEER MJ Quinn

Mj Quinn Integrated Services Ltd; Lancaster; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free car parking

Death in service benefit (2x)

Healthcare plan

Cycle scheme

Company pension scheme

Job summary

MJ Quinn Integrated Services Ltd in Lancaster seeks an IT 1st Line Support to handle in-house IT requests by phone and ticket. You will provide frontline support for Microsoft Office services and hardware issues, deploying devices, and collaborating with the team to meet SLA/KPIs.

The role offers an office-based environment with a focus on developing MJQ’s culture and service quality, with training provided by MJ Quinn and a full UK driving licence required.

Qualifications

• 2 years of 1st line / Helpdesk experience preferred.
• Experience with Outlook/Office 365 in a network environment (permissions, calendar sharing, delegation).
• Full UK Driving Licence.
• Willingness to complete training provided and paid for by MJ Quinn.

Responsibilities

• To be a first point of coordination for IT support requests by phone and ticket.
• To be responsible for providing IT support and timely ticket closures.
• Responsible for own SLA/KPIs
• To provide 1st line support to end users for Microsoft Office Solutions.
• To provide 1st line support to end users for hardware issues.
• Build and deploy end users compute devices.
• To support and collaborate with other team members in the delivery of IT support services.
• To support escalation of incidents / problems to 2nd. / 3rd line support.
• To be fundamental in developing MJQ’s working culture, its reputation, and values.

Skills

1st line support

IT support coordination

Microsoft Office Solutions

Windows 10/11

Phone & ticket handling

SLA/KPIs

UK driving license

Tools

Windows desktop OS

Job description

ABOUT MJ QUINN

MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.

Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions.

At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.

Our Core Values

• People-Focused: We prioritise the well-being, growth, and success of our team and partners.


• Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.


• Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.


• Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.

Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.

DEPARTMENT OVERVIEW

The MJ Quinn Technology Services Department support over 3000 people across our platforms and workforce and locations. The Department has complete ownership of our Microsoft Modern Workplace solutions combined with Microsoft Dynamics.

JOB OBJECTIVE

The primary objective of the IT 1st Line Support would be involved in all aspects of the IT support role for all our in-house-teams. The ability to work within a team as well as using your own initiative.

KEY ROLES AND RESPONSIBILITIES

• To be a first point of coordination for IT support requests by phone and ticket.


• To be responsible for providing IT support and timely ticket closures.


• Responsible for own SLA/KPIs


• To provide 1st line support to end users for Microsoft Office Solutions.


• To provide 1st line support to end users for hardware issues.


• Build and deploy end users compute devices.


• To support and collaborate with other team members in the delivery of IT support services.


• To support escalation of incidents / problems to 2nd. / 3rd line support.


• To be fundamental in developing MJQ’s working culture, its reputation, and values.

PERSON SPECIFICAITON

• To be a first point of coordination for IT support requests by phone and ticket.


• To be responsible for providing IT support and timely ticket closures.


• Responsible for own SLA/KPIs


• To provide 1st line support to end users for Microsoft Office Solutions.


• To provide 1st line support to end users for hardware issues.


• Build and deploy end users compute devices.


• To support and collaborate with other team members in the delivery of IT support services.


• To support escalation of incidents / problems to 2nd. / 3rd line support.


• To be fundamental in developing MJQ’s working culture, its reputation, and values.


• Experience with using and troubleshooting Outlook/Office 365 within a network environment (permissions, calendar sharing, and delegation)


• Basic understanding of PC hardware set-up and configuration.


• Firm knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 10/11).


• Ideally, have 2 years relevant 1st line / Helpdesk support experience.


• A willingness to complete training provided and paid for by MJ Quinn.


• Full UK Driving License

TERMS AND CONDITIONS

• Working Conditions: Full Time Office Based


• Department: IT


• Reports to: IT Manager


• Hours of Work: Monday to Friday - 09:00am - 17:00pm


• Rate of Pay: NMW


• Work Location: Lancaster


• Travel Requirements: Infrequent


• Holiday Entitlements: 6.6 week per annum, inclusive of bank holidays and company shutdowns.


• Benefits: Free car parking, 2 x death in service benefit, healthcare plan, cycle scheme & company contribution pension scheme, enhanced maternity and paternity

DIVERSITY STATEMENT

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.

MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.