1st Line Support Analyst

Moto; Dunstable; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

An innovative company is seeking a 1st Line Support Analyst to join their dynamic team. This role is crucial for ensuring smooth IT operations and providing exceptional support to colleagues. With a competitive salary and generous benefits, including training opportunities and exclusive discounts, this position offers a chance to grow in a supportive environment. If you're passionate about technology and enjoy problem-solving, this is the perfect opportunity to make a difference in an exciting workplace.

Benefits

Up to 10% bonus

25 days holiday

Up to 60% discounts

Enhanced maternity and paternity benefits

Pension and life assurance

Career development opportunities

Qualifications

• Experience in providing IT support in a business environment.
• Strong troubleshooting skills for resolving technical issues.

Responsibilities

• Act as the first point of contact for IT queries, ensuring support.
• Manage IT requests and troubleshoot issues efficiently.

Skills

Windows Desktop (10/11)

Troubleshooting skills

Active Directory administration

Microsoft 365 applications

Business application support

EPOS experience

Job description

1st Line Support Analyst
£25,000 - £27,000
37.5 hours per week – Weekend work will be introduced in the future
Hybrid – Work from home and our Toddington office

At Moto, we believe in fostering a supportive and empowering workplace where everyone has the opportunity to thrive. If you’re passionate about delivering quality, love problem-solving, and enjoy being part of an award winning team that values collaboration, we’d love to welcome you!

We’re shaping the future of motorway rest stops, and we want you to be part of this exciting journey.

About the Role

As a 1st Line Support Analyst, you will play a vital role in ensuring our IT systems run smoothly, offering friendly and efficient support to our colleagues across our sites and offices.

This is an exciting time to join us, as we’re making big investments in our IT and infrastructure. We're looking for a skilled and proactive individual to complement our fantastic team.

Why Join Us?

Competitive salary & benefits: Up to 10% bonus
Generous time off: 25 days holiday
Exclusive discounts: Up to 60% off for you, your partner, and loved ones
Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
Career development: Fantastic training opportunities, including funding for qualifications

Your Responsibilities

• Be the friendly first point of contact for IT queries, ensuring colleagues feel supported
• Provide exceptional customer service with patience and a problem-solving mindset
• Manage IT requests, troubleshoot issues, and escalate where necessary
• Work efficiently to resolve technical incidents remotely
• Ensure accurate ticket logging and maintain clear communication on progress
• Support 2nd/3rd Line escalations when required
• Keep systems running smoothly by maintaining detailed technical records

What You’ll Bring

• Experience with Windows Desktop (10/11) in a business environment
• Strong troubleshooting skills for technical faults
• Knowledge of Active Directory administration and Microsoft 365 applications
• Experience in business application support
• EPOS (Electronic Point of Sale) experience is a bonus!

Ready to be part of something exciting? Join Moto in our mission in brighteningpeoples'journeys through life. APPLY NOW!