1st Line Support Analyst

Moto Hospitality; Dunstable; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

An innovative company is seeking a proactive 1st Line Support Analyst to ensure smooth IT operations. In this hybrid role, you'll provide exceptional support to colleagues, manage IT requests, and troubleshoot technical issues. With a competitive salary, generous time off, and a commitment to career development, this is an exciting opportunity to join a forward-thinking team dedicated to enhancing the travel experience. If you enjoy problem-solving and want to be part of a supportive environment, this role is perfect for you!

Benefits

Up to 10% bonus

25 days holiday

Up to 60% off for you and loved ones

Enhanced maternity and paternity benefits

Pension and sick pay

Life assurance

Funding for qualifications

Qualifications

• Experience in a business environment with Windows Desktop (10/11).
• Strong troubleshooting skills for technical faults.

Responsibilities

• Be the friendly first point of contact for IT queries.
• Manage IT requests, troubleshoot issues, and escalate where necessary.

Skills

Windows Desktop (10/11)

Troubleshooting Skills

Active Directory Administration

Microsoft 365 Applications

Business Application Support

EPOS Experience

Job description

£25,000 - £27,000

37.5 hours per week – Weekend work will be introduced in the future

Hybrid – Work from home and our Toddington office

At Moto, we believe in fostering a supportive and empowering workplace where everyone has the opportunity to thrive. If you’re passionate about delivering quality, love problem-solving, and enjoy being part of an award-winning team that values collaboration, we’d love to welcome you!

We’re shaping the future of motorway rest stops, and we want you to be part of this exciting journey.

About The Role

As a 1st Line Support Analyst, you will play a vital role in ensuring our IT systems run smoothly, offering friendly and efficient support to our colleagues across our sites and offices.

This is an exciting time to join us, as we’re making big investments in our IT and infrastructure. We're looking for a skilled and proactive individual to complement our fantastic team.

Why Join Us?

Competitive salary & benefits: Up to 10% bonus

Generous time off: 25 days holiday

Exclusive discounts: Up to 60% off for you, your partner, and loved ones

Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance

Career development: Fantastic training opportunities, including funding for qualifications

Your Responsibilities

• Be the friendly first point of contact for IT queries, ensuring colleagues feel supported
• Provide exceptional customer service with patience and a problem-solving mindset
• Manage IT requests, troubleshoot issues, and escalate where necessary
• Work efficiently to resolve technical incidents remotely
• Ensure accurate ticket logging and maintain clear communication on progress
• Support 2nd/3rd Line escalations when required
• Keep systems running smoothly by maintaining detailed technical records

What You’ll Bring

• Experience with Windows Desktop (10/11) in a business environment
• Strong troubleshooting skills for technical faults
• Knowledge of Active Directory administration and Microsoft 365 applications
• Experience in business application support
• EPOS (Electronic Point of Sale) experience is a bonus!

Ready to be part of something exciting? Join Moto in our mission to brighten peoples' journeys through life. APPLY NOW!