Technical Support Analyst University Hospitals Coventry and Warwickshire NHS Trust

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Technical Support Analyst to join its dynamic ICT Department. This role offers a unique opportunity to enhance your technical skills while providing essential support across a large Acute Hospital environment. You will be responsible for maintaining a corporate computer system estate, assisting users with hardware and software issues, and ensuring high-quality customer service. The ideal candidate will possess a full valid UK driving license and demonstrate excellent interpersonal and communication skills. Join a team committed to diversity and innovation, where your contributions will make a real difference in patient care.

Qualifications

• Experience in providing hardware and software support.
• Ability to work independently and as part of a team.

Responsibilities

• Support over 10,000 desktops and 13,000 users.
• Provide end-user support using ITIL framework.
• Install and troubleshoot ICT equipment.

Skills

Technical Support

Customer Service

Interpersonal Skills

Communication Skills

Problem Solving

Tools

ServiceNow

Microsoft Windows

UNIX

Job description

University Hospitals Coventry & Warwickshire NHS Trusts ICT Department team has a fantastic opportunity for an individual aspiring to work as a Technical Support Analyst. This role offers an exciting chance to learn new skills and be part of a growing team.

Working within a dynamic team of highly skilled professionals, you will provide exceptional support across various disciplines within a large Acute Hospital environment. Your responsibilities will include providing hardware and software support for ICT users while maintaining excellent customer service.

• FULL VALID UK DRIVING LICENSE IS ESSENTIAL FOR THIS POST***

We seek an individual with excellent technical, interpersonal, and communication skills, confident working both independently and as part of a large team.

Standard working hours are from 0730 to 1800, Monday to Friday, with flexibility required to meet service needs. The role is based at University Hospital, Coventry.

Key duties include:

1. Supporting a large corporate computer system estate of over 10,000 desktops and 13,000 users.
2. Providing end-user hardware and software support using the ITIL framework for incident, change, and problem management.
3. Supporting networked computer systems operation.
4. Performing acceptance testing, software loading, configuration, and troubleshooting of ICT equipment.
5. Installing and commissioning ICT equipment at user locations, including user familiarization.
6. Being familiar with Microsoft Windows and UNIX operating systems.
7. Supporting mobile devices, including Apple products and dictation equipment.

University Hospitals Coventry and Warwickshire NHS Trust, rated as 'good' by the Care Quality Commission, is one of the UK's largest teaching trusts, renowned for research, innovation, and modern facilities.

We are committed to diversity and inclusion, fostering an environment where all staff are valued and can achieve their potential.

Additional responsibilities include:

1. Supporting voice and data network systems, including routine maintenance and configuration management.
2. Performing acceptance testing, installation, and troubleshooting of communications equipment.
3. Supporting NHS staff across satellite sites, including travel as necessary.
4. Ensuring ICT equipment meets safety standards.
5. Fault finding and hardware repairs, liaising with third parties as needed.
6. Using ServiceNow for incident, change, request management, and asset management, including reporting and escalation.
7. Assisting with ICT Service Desk operations.

For further details, please see the attached job description. The application deadline is Sunday, 4 May 2025.