1st Line Service Desk Technician – Gloucester

Ruth Wagstaff Recruitment Ltd; Gloucester; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Company pension

Profit share scheme

Microsoft training courses and certs

Career progression opportunities

Job summary

Ruth Wagstaff Recruitment Ltd in Gloucester is seeking a 1st Line IT Service Desk Engineer to join a high-performing MSP IT team. The role covers 1st line support, with involvement in infrastructure projects and ongoing service desk activity.

The successful candidate will have prior 1st line experience, excellent people skills, and a track record in a busy IT support environment. The position offers permanent employment with competitive benefits and career progression opportunities.

Qualifications

• Experience in a 1st line IT service desk role.
• Strong communication and people skills.
• Experience in an MSP or high-performing IT team.

Responsibilities

• Provide O365 support and administration.
• Assist with SharePoint, Azure queries, Teams and InTune basics.
• Support Outlook and email issues for users.
• Log and categorize incidents and respond to requests.
• Troubleshoot and resolve technical issues.
• Ensure users are kept up to date and SLAs are met.
• Build, install and configure hardware and software.
• Work on the Service Desk plus live infrastructure projects.

Skills

O365 admin

SharePoint

Azure/Teams/InTune basics

Email support

Incident logging & SLA

Troubleshooting

Hardware/software setup

Service desk & infra projects

Job description

1st Line IT Service Desk Engineer – Gloucester- Up to £28,000

I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester.

The right IT Service Desk Engineer will possess excellent people skills and will have worked in 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.

The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills:

• O365 support and administration
• Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
• Outlook and email support
• Responding to requests for support by logging and categorising incidents
• Troubleshooting and resolving issues
• Ensuring users are kept up to date and that SLAs are met
• Building, installing and configuring hardware and software
• Working on an IT Service Desk as well as working on live infrastructure projects

Benefits of the company/role include:

• Holiday allowance
• Company pension
• Profit share scheme
• Microsoft training courses and certifications
• Fantastic opportunties for career progression.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Tenure: Permanent
Salary: £25000 – £28000 per annum
Location: Gloucester, Gloucestershire