Graduate IT Support Engineer - OFFICE BASED ROLE (WOKING), must be in a commutable distance

CloudTech24; Woking; On-site; GBP 21,000 - 24,000; Full time

Job summary

A leading company in IT and Cyber Security is looking for a Graduate IT Support Technician to join their Woking office. This full-time role offers a competitive salary and benefits, focusing on front line support for clients. Ideal candidates will have strong communication skills and a customer-oriented approach, with opportunities for training and development.

Benefits

Company pension

Free parking

On-site parking

Lunch paid on Fridays

Regular company socials and events

Training time allocated weekly

Development Insights

Qualifications

• Excellent time management and ability to work under pressure.
• Strong verbal and written communication skills.
• Drive to improve knowledge and skills.

Responsibilities

• Be front line support on the service desk, answering calls and managing tickets.
• Provide technical fixes and advice for customers.
• Create documentation for the Service Desk Knowledge base.

Skills

Time Management

Customer Service

Communication Skills

Problem Solving

Tools

Office Applications

Job description

Graduate IT Support / IT Helpdesk First Line Cloud Technician -

OFFICE BASED ROLE (WOKING), must be in a commutable distance (45minutes)

CloudTech24 are a rapidly growing company supporting global business with outsourced IT and Cyber Security services. The CloudTech24 global HQ is located in Woking, Surrey although we have multiple other office locations including operations in Dubai and Philippines. Internally we operate in a modern and paperless office environment and leverage leading technologies to ensure optimal business collaboration and operations.

Are you a dedicated and approachable individual, looking for an exciting, new career in IT?

Are you looking for varied and rewarding role with options to grow through training and experience, defining your position within a successful, growing organisation?

We are looking for an individual with a "can do" attitude who has a strong interest and an appetite for success to join our service desk as a first line cloud technician.

This role is an office-based role

Job Description:

Be front line support on the service desk, answering phone calls and working tickets through our ticketing system, supporting our clients with their IT issues.

Provide technical fixes and advice for our customer base, working through our remote management software to access customer machines.

Provide outstanding customer service on a daily basis, being personable towards our customers ensuring their requests are dealt with promptly.

Creating documentation for the Service Desk Knowledge base to help reduce time taken on tricky tickets.

Work alongside our IT operations and security teams, supporting where needed and helping with basic issues and requests.

Working towards a set of monthly KPIs which help the service desk improve on a monthly basis

Personal Qualities:

Excellent time management skills

Ability to work under pressure and manage own workload closely.

Ability to explain IT issues to non-IT users with strong written and verbal communication skills.

Demonstration of success in a multi-functional role

Located in commutable distance to Woking.

Computer literate - working knowledge of office applications.

A drive to improve knowledge and skills

Benefits:

A competitive salary with regular, scheduled review.

28 days paid holiday

Training time allocated weekly to complete certifications to aid your career within CloudTech24

Lunch paid for on a Friday

Regular 121s with your line manager regarding development and learning Insight into other departments within the business

Regular company socials and events

Job Types: Full-time, Graduate

Pay: £21,000.00-£24,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Transport links
  
  

Work Authorisation:

• United Kingdom (required)
  
  

Work Location: In person