1st Line IT Support Engineer – Onsite, Brighton

William Reed Ltd; Brighton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave 25 days

Long service leave

Pension contributions

Life assurance

Cycle to Work

Electric Car scheme

Job summary

William Reed Ltd in Brighton seeks a System Support Engineer to ensure smooth IT operations and provide top‑notch user support across the business. You will diagnose and resolve IT issues and help improve support processes as part of the Tech Ops team.

This full‑time, onsite role is 5 days a week with four days in the Brighton office and one day at our Gatwick office (RH11 9RT). From early 2027, the role will be based solely in Brighton.

Qualifications

• Experience in an office-based IT or tech support role is desirable.
• Experience troubleshooting Windows 10/11 and hardware faults.
• Proficiency with Microsoft Office apps and Microsoft 365 is desirable.
• Familiarity with macOS is desirable.
• Knowledge of GDPR is highly desirable.
• Strong time management and organisational skills with the ability to multi-task.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide 1st line IT support for hardware and software issues.
• Liaise with end users to resolve problems and maximise satisfaction.
• Triage problems within the team and escalate when needed.
• Log support requests by phone or email.
• Use remote control tools to assist users.
• Adhere to the defined Service Level Agreement.
• Induct new starters with overview of systems.
• Document systems and procedures for the business.
• Collaborate across teams and participate in projects.
• Occasionally travel to other UK offices and events to provide support.

Skills

Windows troubleshooting

Microsoft 365

GDPR knowledge

Excellent communication

Time management

Tools

Remote desktop

IT ticketing systems

Job description

William Reed Ltd in Brighton seeks a System Support Engineer to ensure smooth IT operations and provide top‑notch user support across the business. You will diagnose and resolve IT issues and help improve support processes as part of the Tech Ops team.

This full‑time, onsite role is 5 days a week with four days in the Brighton office and one day at our Gatwick office (RH11 9RT). From early 2027, the role will be based solely in Brighton.