1st Line Support

Morris Sinclair Recruitment; City of Edinburgh; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Private Health Insurance

12 Training Days Per Year

6 Charity Days Per Year

LinkedIn Learning Account

Job summary

Morris Sinclair Recruitment is seeking a 1st Line IT Support Technician for our Edinburgh client. The role focuses on end-user support, ticketing, and quick resolution of basic IT issues.

You will work in a fast-paced MSP team, supporting Microsoft 365/Azure and on-site desktop/server environments. The position is office-based in Edinburgh, with mentoring, career development reviews, and ongoing training days to enhance your skills.

Qualifications

• Experience providing end-user IT support in a busy environment.
• Familiarity with Microsoft 365 and Azure services.
• Experience with ticketing systems and incident handling.

Responsibilities

• Respond to calls and live chats, log clear ticket notes.
• Resolve 1st line issues and escalate where required.
• Deliver friendly, proactive service to varied clients.
• Maintain accurate documentation and adhere to deadlines.

Skills

End-user support

Microsoft 365

Azure

Ticketing systems

Education

Modern Apprenticeship in IT Support

Tools

MS Windows

Remote support tools

Job description

1st Line IT Support Technician

Salary : £21K - £23K

Full time on site Monday - Friday 9am-5pm

• Edinburgh Based
• Salary Based on Experience and Technical Ability
• Opportunity to Progress / Specialise
• Regularly Mentoring & Career Development Reviews
• 12 Training Days Per Year
• 6 Charity Days Per Year
• LinkedIn Learning Account
• Private Health Insurance

We are looking to recruit an enthusiastic and motivated 1st Line Support Technician to join a successful team for a well established MSP. This is a high-paced team and you should be used to dealing with multiple end-user clients and varying priorities on a daily basis.

This will be a full-time, permanent position at a competitive salary based on proven track record, experience, and technical competence.

Placing a high value on active staff mentoring, development and ensuring all members of the team have a career development path that suits their expectations and abilities.

Your role will involve assisting the support desk with answering calls and live chats, entering ticket notes accurately, resolving 1st Line type issues, dealing with client problems, ensuring relevant tickets are escalated, and creatively delivering excellent service to our varied client base.

The skill set is primarily around the Microsoft ecosystem, both locally on desktops and servers, as well as within the Microsoft 365 and Azure environment. You should be comfortable supporting end-users within at least some of this environment, and having experience in basic network troubleshooting.

This role would ideally suit someone who has recently successfully completed a Modern Apprenticeship in IT Support, or has over a years' relevant work experience in the IT industry, and is now looking to expand into a challenging yet rewarding role within a busy and supportive team. Applicants with prior experience working in an MSP environment preferred.

You will need to be hard working, have great attention to detail, work to deadlines, be very well organised and have a real interest in technology with proven troubleshooting abilities.

This will be an office-based role at our client's Edinburgh City Centre office, Monday to Friday 9am to 5pm. Committed to providing a flexible and caring work environment you will be supported with 12 "at home" dedicated training days a year and 6 charity days as well.