1st Line IT Support Analyst — Warehouse & WMS

Debenhams Group

Sheffield

On-site

GBP 21,000 - 26,000

Full time

14 days+

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Benefits offered by this job

Bonus scheme

Company pension

Share schemes

Private medical cover

Life assurance

Brand discounts

Wellbeing package

Learning & development

Season ticket loan

Job summary

Debenhams Group is seeking a proactive 1st Line Support Analyst to join the warehouse and logistics team at the Sheffield Distribution Centre. You will be the first contact for resolving day-to-day IT issues, supporting both office staff and warehouse operations.

The role involves hardware maintenance, software troubleshooting, and ensuring smooth operations on a 4 on/4 off shift from 2pm to 2am. Key responsibilities include responding to IT issues, configuring hardware, supporting WMS and

Qualifications

6+ months experience in IT support/helpdesk or relevant qualification/apprenticeship.

Responsibilities

Serve as first point of contact for IT issues via phone, email, or ticketing system.
Maintain hardware on warehouse floor and troubleshoot software.
Support Warehouse Management System, inventory software, and network equipment.
Manage user accounts and passwords across Microsoft 365 and internal platforms.
Troubleshoot local network, Wi-Fi, and print issues in the warehouse.