1st Line IT Support Analyst - Warehouse & WMS

Debenhams Retail; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Job summary

Debenhams Retail in Sheffield is seeking a proactive 1st Line Support Analyst to join the warehouse and logistics team. You will be the first contact for resolving day-to-day IT issues, supporting both office staff and warehouse operations.

The role involves hardware maintenance, software troubleshooting, and ensuring smooth operations on a 4 on/4 off shift from 2pm to 2am. Key responsibilities include responding to IT issues, configuring hardware, supporting WMS and

Qualifications

• Experience providing first line IT support in a fast-paced environment.
• Good hardware and software troubleshooting skills.
• Familiarity with warehouse management systems (WMS) is a plus.

Responsibilities

• Respond to day-to-day IT issues for staff and warehouse operations.
• Configure and maintain hardware to ensure uptime.
• Support and troubleshoot WMS and related systems in a logistics setting.

Skills

Hardware maintenance

Software troubleshooting

WMS support

Job description

Debenhams Group is seeking a proactive 1st Line Support Analyst to join the warehouse and logistics team at the Sheffield Distribution Centre. You will be the first contact for resolving day-to-day IT issues, supporting both office staff and warehouse operations.

The role involves hardware maintenance, software troubleshooting, and ensuring smooth operations on a 4 on/4 off shift from 2pm to 2am. Key responsibilities include responding to IT issues, configuring hardware, supporting WMS and