IT WMS Support Analyst

Office Angels; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Collaborative working environment

Job summary

Office Angels in Milton Keynes is seeking an IT WMS Support Analyst to ensure smooth operation of warehouse management and business systems in a fast-paced distribution environment.

You will work closely with operational teams, support existing systems, identify process improvements, and help implement new solutions that boost efficiency and productivity, while delivering high-quality user support.

Qualifications

• Experience with Warehouse Management Systems (WMS) and/or ERP systems.
• Experience delivering high-quality customer or user support.
• SQL reporting and query-writing skills.

Responsibilities

• Provide support for Warehouse Management System (WMS) queries and issues.
• Collaborate with operational teams to assess requirements and identify productivity improvements.
• Work with system users to develop practical, supportable solutions.
• Support a range of business-critical systems alongside the wider systems team.
• Test and implement new processes, integrations, and third‑party interfaces, including carrier systems.
• Deliver user training on systems and business processes.
• Manage system updates, upgrades, and ongoing maintenance.
• Document processes and create user guides where required.

Skills

WMS/ERP experience

Warehouse operations

Customer/user support

SQL reporting

Tools

IReports

RDT devices

ODBC reporting

Oracle APEX

RedPrairie/Blue Yonder Dispatcher WMS

PowerShell

PL/SQL

Job description

IT WMS Support Analyst

Location: Milton Keynes Job Type: Full Time Salary: £35,000 DOE Shifts: Monday - Friday 9am - 5.00pm

We are seeking a proactive and customer-focused WMS Systems Analyst to help ensure the smooth operation of warehouse management and business systems across a fast-paced distribution environment.

Working closely with operational teams and key stakeholders, you will support existing systems, identify opportunities for process improvements, and assist with the implementation of new solutions that enhance efficiency and productivity.

Key Responsibilities

• Provide support for Warehouse Management System (WMS) queries and issues.
• Collaborate with operational teams to assess requirements and identify productivity improvements.
• Work with system users to develop practical, supportable solutions.
• Support a range of business-critical systems alongside the wider systems team.
• Test and implement new processes, integrations, and third‑party interfaces, including carrier systems.
• Deliver user training on systems and business processes.
• Manage system updates, upgrades, and ongoing maintenance.
• Document processes and create user guides where required.

Please note: This role will require occasional out-of-hours work to support system changes and business-critical operations.

What We're Looking For

You will be a strong communicator with excellent written and spoken English, capable of building effective relationships with users at all levels. You will enjoy problem-solving, delivering outstanding service, and driving continuous improvement within a warehouse and logistics environment. Requirements include:

• Experience working with Warehouse Management Systems (WMS) and/or ERP systems.
• Understanding of warehouse operations and distribution environments.
• Experience delivering high-quality customer or user support.
• SQL reporting and query-writing skills.

Nice to Have

• Experience with iReports.
• Configuration and support of RDT (Radio Data Terminal) devices.
• ODBC reporting within Microsoft Excel.
• Oracle APEX knowledge.
• Experience with RedPrairie/Blue Yonder Dispatcher WMS.
• PowerShell or other scripting languages.
• PL/SQL experience.
• Knowledge of warehouse automation systems.

Why You'll Love Working Here

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A collaborative and supportive working environment.
• The chance to play a key role in supporting and improving business-critical warehouse systems.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.