Warehouse IT Service Desk Analyst

Lidl GB; Severn Beach; Hybrid; GBP 34,000 - 40,000; Full time

Benefits offered by this job

30 days holiday (pro rata)

10% in-store discount

Pension scheme

Job summary

Lidl GB is seeking an IT Service Desk Analyst to support the Avonmouth Regional Distribution Centre and Warehouses. The role covers on-site IT support for Logistics, Sales and Supply Chain teams, with a hybrid working model requiring a minimum three days in the office per week.

The successful candidate will troubleshoot IT issues, monitor equipment, and ensure service levels are met, with out-of-hours rota remunerated on top of salary.

Qualifications

• Experience of providing first-line support in an ITIL environment.
• Understanding of IT systems including servers, networks and printers.
• Ability to manage and maintain databases.
• Proactive, customer-focused service mindset.
• Strong communication and organisational skills.
• Experience with Win 11 laptop/PC desktop support, basic networking, Active Directory, incident management systems.
• Desirable: SCCM/MECM, MAC, Cisco Phone Systems or similar.

Responsibilities

• Be the IT expert for warehouses and admin teams.
• Install, maintain and monitor IT equipment in the Regional Distribution Centre and Avonmouth region.
• Investigate, troubleshoot and resolve IT issues.
• Maintain Service Level targets and manage incidents, requests and problems promptly.
• Assist with End User training.

Job description

Lidl GB is seeking an IT Service Desk Analyst to support the Avonmouth Regional Distribution Centre and Warehouses. The role covers on-site IT support for Logistics, Sales and Supply Chain teams, with a hybrid working model requiring a minimum three days in the office per week.

The successful candidate will troubleshoot IT issues, monitor equipment, and ensure service levels are met, with out-of-hours rota remunerated on top of salary.