1St Line Service Desk Technician

Hunter Selection; Gloucester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance

Company pension

Profit share scheme

Microsoft training courses

Career progression opportunities

Job summary

Hunter Selection is searching for a 1st Line IT Service Desk Engineer to join their growing IT team in Gloucester, offering up to £28,000 per annum. This role is perfect for someone with strong people skills and prior experience in a 1st line position.

As part of your responsibilities, you will provide support across various IT functions including Office 365, troubleshooting, and infrastructure project work.

Qualifications

• Excellent people skills are essential.
• Experience in a 1st line IT support role is required.
• Familiarity with basic IT service desk practices is a plus.

Responsibilities

• Respond to support requests by logging incidents.
• Troubleshoot and resolve IT issues for users.
• Ensure SLA compliance and keep users updated.
• Build, install, and configure hardware and software.
• Participate in live infrastructure projects.

Skills

O365 support

Sharepoint skills

Azure queries

Teams support

InTune support

Email support

Incident logging

Troubleshooting

User communication

Hardware/software installation

Job description

1st Line IT Service Desk Engineer - Gloucester- Up to £28,000

I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester.

The right IT Service Desk Engineer will possess excellent people skills and will have worked in 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.

The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills:

• O365 support and administration
• Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
• Outlook and email support
• Responding to requests for support by logging and categorising incidents
• Troubleshooting and resolving issues
• Ensuring users are kept up to date and that SLAs are met
• Building, installing and configuring hardware and software
• Working on an IT Service Desk as well as working on live infrastructure projects

Benefits of the company/role include:

• Holiday allowance
• Company pension
• Profit share scheme
• Microsoft training courses and certifications
• Fantastic opportunties for career progression.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.