1st Line IT Engineer - Customer-Focused Helpdesk

James Frank Associates Ltd.; West Malling; Presencial; GBP 26 000 - 34 000; Tempo integral

Resumo da oferta

James Frank Associates Ltd. is seeking a 1st Line Engineer in the West Malling area for a full-time, permanent role. The successful candidate will have at least 1 year of IT experience and will provide high-quality support to clients and users in a fast-paced environment.

Candidates must have their own transport due to office location. You will join an experienced team and learn from colleagues while helping resolve technical issues and maintain SLAs.

Qualificações

• 1+ year of commercial IT experience.
• Experience providing support to users at various levels.
• Able to be the first point of contact for clients via phone and email.
• Basic networking understanding and familiarity with common IT tasks.

Responsabilidades

• Resolve technical issues for clients.
• Be the first point of contact for users and maintain high customer service levels.
• Work within SLAs and timeframes.
• Assist with password resets, user setups, software installs, and VPN connectivity.
• Prioritize client issues and explain technical faults to non-technical audiences.

Conhecimentos

Customer service

Communication

Networking basics

User support

Ferramentas

Windows Server

Office 365

Active Directory

VPN

Descrição da oferta de emprego

James Frank Associates Ltd. is seeking a 1st Line Engineer in the West Malling area for a full-time, permanent role. The successful candidate will have at least 1 year of IT experience and will provide high-quality support to clients and users in a fast-paced environment.

Candidates must have their own transport due to office location. You will join an experienced team and learn from colleagues while helping resolve technical issues and maintain SLAs.