Service Account Manager

Mitsubishi Electric; Hatfield; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Private Medical Insurance

Employee Assistance Programme

Employee Assistance Programme

Job summary

A leading company in HVAC services is looking for a Service Account Manager to manage customer portfolios and enhance service delivery. The role requires proven experience in account management and strong collaboration skills. Ideal candidates are data-driven and capable of fostering long-term client relationships. Competitive salary and benefits offered, including 25 days annual leave and private medical insurance.

Qualifications

• Proven experience in account management or customer success within a technical environment.
• Strong capability managing service contracts and long-term customer relationships.
• Comfortable working with dashboards, reports, and KPIs.

Responsibilities

• Manage a portfolio of commercial service customers.
• Drive renewals and increase customer lifetime value.
• Collaborate with teams to ensure service delivery meets expectations.
• Collaborate with business development, customer support, and field service operations to ensure service delivery meets customer expectations.
• Identify and act on growth opportunities, from enhanced service coverage to connected diagnostics and remote monitoring.
• Balance commercial opportunities with service capacity to scale responsibly.

Skills

Account management

Customer success

CRM platforms

Analytical mindset

Collaboration skills

Tools

CRM software

Job description

Direct message the job poster from Mitsubishi Electric

Overview

Service Account Manager

Using customer insight to drive retention, grow customer value, and build long-term partnerships.

Location: Travellers Lane, Hatfield, AL10 8XB | Competitive Salary + Bonus + Car + Benefits

You don’t need to be an HVAC expert to succeed in this role – but you do need commercial instinct, a structured mindset, and the drive to build something new.

Maybe you’ve managed a complex account portfolio and turned it into a retention engine. Maybe you’ve helped service teams deliver on commercial promises. Maybe you’ve taken CRM adoption from checkbox to game-changer—building dashboards, tracking performance, and turning customer data into real insights. Or maybe you’ve built long-term client relationships based on value, not volume.

If you know how to take customer information from data into insight, turn insight into action, and relationships into results — this could be your next strategic step.

This is your chance to shape a brand-new role with Mitsubishi Electric – a market leader in commercial heating and cooling, driving the low-carbon agenda and transforming service and maintenance. You’ll be the first dedicated Service Account Manager in our aftersales business, focused on maximising value from the customers we already have.

What you’ll do

• Manage a portfolio of commercial service customers – across maintenance contracts, commissioning, spare parts, and digital connected (IoT enabled) services
• Build long-term relationships that drive renewals, reduce churn, and increase customer lifetime value
• Use customer data, feedback, and service insights to continuously improve performance, solve problems early, and drive smarter decision-making
• Collaborate with business development, customer support, and field service operations teams to ensure our service delivery matches customer expectations
• Identify and action growth opportunities – from enhanced service coverage to connected diagnostics and remote monitoring
• Balance commercial opportunities with service capacity – helping ensure we scale responsibly, not reactively
• Own customer metrics – tracking renewals, usage, revenue, and satisfaction across the team’s portfolio
• Play a key role in our shift from transactional selling to lifecycle partnerships – focused on long-term customer value, not just short-term wins

What you’ll bring

• Proven experience in account management, service delivery, or customer success within a technical or contract-based environment
• Confidence managing service contracts, renewals, and long-term customer relationships
• Strong capability with CRM platforms and customer data – ideally having championed or improved CRM use in your current or previous team
• A structured, analytical mindset – comfortable working with dashboards, reports, and KPIs
• Excellent collaboration skills – able to work cross-functionally with service, engineering, technical, and commercial teams
• Digital curiosity – interested in how connected technology and remote diagnostics can enhance service outcomes
• (Bonus) Experience in B2B services, engineering, or commercial HVAC/technical sectors

Why this role matters

We’ve built a strong sales engine but now we need the infrastructure to retain and grow our customer base. This role is critical to delivering that shift. You’ll be building the systems, relationships, and insights that underpin our long-term growth.

What you’ll get

In return for your commitment, we offer:

• 25 days annual leave plus bank holidays (rising to 27 with service)
• Pension scheme and life assurance
• Group Income Protection Scheme
• Private Medical and Dental Insurance (single cover funded by Mitsubishi)
• Employee Assistance Programme

Ready to own a high-impact portfolio, shape a new strategic role, and lead our shift to lifecycle growth?

Apply now and help us build the future of commercial HVAC services at Mitsubishi Electric.