12-Month Admin Assistant — Customer-Focused Office Support

Wales & West Housing; Ewloe; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Salary range

Annual leave 25–30 days

Pension scheme

Death in service

Volunteer days

Job summary

Wales & West Housing invites applications for a fixed-term Administrative Assistant based at our Ewloe office in North Wales, providing maternity cover for 12 months. You will support residents, visitors and colleagues with efficient administrative services.

You will work closely with the Senior Administration Officer, handle enquiries, maintain records and help ensure the smooth day-to-day running of the office, while delivering high standards of customer service.

Qualifications

• Experience in an administrative role.
• Proficient with Word, Excel and Outlook.
• Customer-focused with strong communication.
• Ability to work independently and as part of a team.

Responsibilities

• Provide friendly and professional support to residents, visitors, and colleagues.
• Handle a variety of administrative tasks and support the Senior Administration Officer.
• Manage enquiries, maintain records, and process correspondence.
• Assist with the day-to-day running of the office and facilities.
• Demonstrate a proactive approach and strong organisational skills.

Skills

Customer focus

Empathy

Relationship building

Administrative support

Organisational skills

Attention to detail

Prioritisation

Independent worker

Team collaboration

Tools

Microsoft Office

Job description

Wales & West Housing invites applications for a fixed-term Administrative Assistant based at our Ewloe office in North Wales, providing maternity cover for 12 months. You will support residents, visitors and colleagues with efficient administrative services.

You will work closely with the Senior Administration Officer, handle enquiries, maintain records and help ensure the smooth day-to-day running of the office, while delivering high standards of customer service.