Communications Assistant

Work Wales; Swansea; On-site; GBP 22,000 - 26,000; Full time

Job summary

Work Wales in Swansea is seeking an experienced Welsh-speaking Communications Assistant to join our busy team. This 9-month maternity cover role requires confident bilingual communication and a proactive approach to supporting a wide range of corporate communications tasks.

The successful candidate will draft content in English and Welsh, monitor social media, maintain websites and assist with reporting and liaising with partners. A strong IT skill set and customer-focused mindset are essential.

Qualifications

• Ability to communicate confidently in Welsh and English.
• Experience in communications or marketing.
• Accurate proofreading and bilingual translation skills.
• Strong IT skills including MS Office and WordPress.

Responsibilities

• Provide admin support across the organisation including meetings, notes, follow-up actions, data entry, filing, photocopying and setting agenda items.
• Draft content in English and Welsh for PowerPoint presentations, press releases, statements and briefing documents for media and stakeholders.
• Assist in monitoring social media to identify breaking stories relevant to the organisation.
• Maintain connections with key partners through various communications channels.
• Support social media presence and website content maintenance.
• Answer telephone enquiries sensitively, take and relay messages, check voicemail regularly.
• Assist with maintaining the organisation’s image bank for reports and online use.
• Liaise with design/print agencies and proofread in English and Welsh for reports.
• Provide occasional cover for colleagues and undertake other duties as required.

Skills

Welsh speaking

Content creation

Social media monitoring

Customer service

Education

Marketing or Communications qualification

Tools

Excel

PowerPoint

Word

WordPress

Job description

Communications Assistant Welsh Speaking

Swansea

Temp 9 Month Contract

£(phone number removed) Per Annum pro rata

This is not just a job but an opportunity to be part of an organisation providing a valuable service to communities across Wales. We are looking for an experienced Welsh Speaking Communications Assistant to join this busy organisation. As part of a three‑year strategy they have placed a strong emphasis on increasing the organisations visibility to the Welsh public, making your ability to communicate in Welsh critical to this position.

The Role

• Provide a wide range of administrative support across the whole organisation on specific project work, including attending meetings, taking meeting notes, following up action points, data input, filing, and photocopying, shredding and setting agenda items.
• Research and draft content in English and Welsh for PowerPoint presentations, press releases, statements, briefing documents and other copy as appropriate for distribution to targeted media and other stakeholders.
• Assist in monitoring social media platforms and news feed to identify breaking stories relevant to the organisation
• Maintain good connections with key partners through a variety of communications channels.
• Support the department in maintaining social media presence and our website content.
• Respond sensitively to telephone enquiries, taking messages, relaying messages and regularly checking the answerphone for messages.
• Assist with the maintenance of the organisation’s bank of images, to use in our reports and online.
• Assist with the production of the organisation’s reports by liaising with external design and print agencies and proof reading in English and Welsh.
• Assisting colleagues by providing occasional cover for duties as necessary.
• Undertake any other duties within the remit as required

Requirements

• Ability to communicate confidently both verbally and in writing in Welsh and English is essential
• Communications or marketing qualification preferred
• Previous experience in the communication area of marketing is essential
• Accurate proof reading and translation skills in Welsh and English
• Ability to create content, digital content and short videos
• Highly competent ITC skills including excel, Powerpoint, Word and WordPress
• Ability to use a range of digital communication tools, including social media platforms and video‑editing software
• The ability to deliver tasks with a strong focus on customer care
• Ability to work with minimal supervision.
• Ability to respond politely and calmly to complex calls and deal with callers sympathetically
• Well organised, able to forward plan and meet deadlines
• A proven team player who can also work well independently
• Strong customer service skills
• Happy to travel across Wales occasionally as required

In Return

This is a Swansea based position to cover maternity leave for a minimum 9 month period. It offers a good salary for a 35 hour week. The role will be mainly office based but some working from home will also be an option. An excellent opportunity to be part of many worthwhile projects which can be discussed in more detail at interview.