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EAME Customer Support Manager - CSM F-H
Job summary
A leading aviation company is seeking an EAME Customer Support Manager to ensure customer satisfaction for OEM products and services. The role involves managing airline and MRO customer portfolios, developing improvement strategies, and representing the company at international conferences. Candidates should have a Master's degree, strong business acumen, and fluency in English. Regular travel to visit customers in the EAME region is required.
Qualifications
- Extensive experience in customer support and maintaining customer satisfaction.
- Ability to work effectively with internal teams and independently.
- Proficiency in English, both verbal and written.
Responsibilities
- Manage customer satisfaction in line with Safran LS objectives.
- Develop improvement strategies for customer satisfaction.
- Actively monitor customer feedback and product performance.
Skills
Education
Job title: EAME Customer Support Manager - CSM F/H
Published: 10.13.2025
Company: Safran Landing Systems
Location: Vélizy-villacoublay, Ile de France, France
Contract type: Permanent
Contract duration: Full-time
Required degree: Master Degree
Required experience: More than 8 years
Professional status: Professional, Engineer & Manager
Spoken language(s): English Fluent
Looking for a challenging but rewarding new role? Within Customer Support organization, the Customer Support Manager (CSM) is responsible for managing customer satisfaction in agreement with: SAFRAN LS objectives for OEM products and services. In line with Safran LS formalized procedures (PCD). The CSM actively monitors customers to ensure satisfaction is sustained within set targets. When required, he develops improvement strategies and communication to recover satisfaction as agreed with Customer Support Director, Customer Services management and Safran Landing Systems product divisions.
- To manage a recognised portfolio of airline and MRO customers
- To rollout an agreed and maintained visit plan with concise reporting, action assignment and follow-up to timely completion
- To ensure feedback of product performance and data across the product divisions including reliability data, unscheduled brake removal and competitor intelligence
- To ensure Safran Landing Systems is represented at Airframer IP Conferences (when invited) as a first introduction to our company, the product, the contacts and the services
- To be accountable for the customer satisfaction and to establish and maintain a relationship of trust with customer management in order to maintain account performance and foster business growth whilst contributing to building Safran Landing Systems image as a world class supplier.
- To be responsible for Identifying and proactively supporting marketing opportunities with the relevant SAFRAN LS commercial teams
Business acumen and commercial awareness across the product divisions
Cultural awareness across international boundaries
Problem solving experience
Strong communications skills, verbal, written and presentations (in English) at a senior management level
A working technical knowledge of Safran Landing Systems products
The capability to work effectively and collaboratively with internal functions
The capability to work independently
Regular trips to visit EAME customers (Airlines, MRO)
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day. Because we are convinced that each talent counts, we value and encourage applications from people with disabilities for our job opportunities.
7 Rue Général Valérie André 78140 Vélizy-villacoublay
Ile de France
France
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.