Postes à Annecy, Grande-Bretagne

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?

Are you looking for a work environment that values trust, proactivity, and autonomy?

Are our Engineering principles aligned with your vision?

Then Pennylane is the right place for you!

We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).

We help entrepreneurs rid themselves of time‑consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!).

In 5 years of existence, we’ve managed to :

• Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants.
• Raise a total of €225 million, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies such as Google, Facebook, Airbnb, Stripe, PayPal and many more.
• Grow from 7 co‑founders to 800 happy Pennylancers: we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.
• Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30 % of the employees are already working from all parts of Europe.
• Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings.
• Already more than 500 000 small and medium‑sized enterprises (SMEs) and over 5 000 accounting firms use Pennylane in France.

We’re looking for a hands‑on People Operations Manager to lead our People Operations team while actively contributing to daily operations. You will report to our Head of HR operations (People operations, People experience & People analytics). You’ll combine team leadership with operational execution: ensuring high‑quality, timely delivery of People Ops processes, coaching team members, and driving continuous improvement across our employee lifecycle operations.

This role is ideal for an experienced People Ops professional who enjoys getting into the details, thrives on building reliable processes at scale, and is motivated by enabling others to do their best work.

• Team size: Manage a team of Individual Contributors within People Operations (at least 5 people).
• Operational scope: Own day‑to‑day execution and improvement of core People Ops processes (e.g., onboarding, data integrity, employee changes, payroll inputs, benefits administration, compliance tasks, HRIS administration, reporting).
• Cross‑functional collaboration: Partner with Talent Acquisition, Finance/Payroll, Legal, IT, and HR Business Partners to deliver seamless employee experiences and ensure compliance.

• Lead and supervise daily operations
  • Plan and allocate workload, set priorities, and track progress to ensure SLAs and quality standards are met.
  • Monitor team dashboards, queues, and tickets; remove blockers and rebalance capacity as needed.
  • Ensure operational continuity during peaks, audits, and organizational changes.
• Manage and develop the team
  • Provide day‑to‑day support, coaching, and close supervision of ICs.
  • Clarify missions, responsibilities, and expectations; ensure role clarity and accountability.
  • Run performance rituals: 1:1s, feedback loops, reviews, objective setting, and growth plans.
• Execute and improve People Ops processes
  • Own and contribute directly to execution in your area of expertise (e.g., HRIS, onboarding, data changes, benefits, leave management, mobility).
  • Safeguard data quality, compliance, and documentation across processes and systems.
  • Drive continuous improvement: simplify workflows, standardize SOPs, reduce errors, and improve cycle times.
• Coordinate projects and stakeholder alignment
  • Coordinate cross‑functional deliveries (e.g., payroll cut‑offs, policy rollouts, system changes).
  • Communicate status, risks, and decisions clearly to stakeholders; ensure alignment with People and company priorities.
  • Support change management for new tools, policies, and operating models.
• Reporting and controls
  • Maintain accurate source‑of‑truth data in the HRIS; ensure timely, complete, and auditable records.
  • Prepare and review People Ops reports and dashboards; contribute inputs for payroll and headcount reporting.
  • Ensure compliance with internal controls and relevant labor and data‑privacy regulations.

• Consistent SLA and quality attainment across core processes.
• High data accuracy in HRIS and strong audit readiness.
• Clear team priorities, balanced workload, and visible progress tracking.
• Engaged, supported ICs with regular feedback and documented growth plans.
• Documented, standardized SOPs with measurable process improvements (e.g., reduced processing times, lower error rates).
• Reliable cross‑functional delivery (payroll inputs on time, smooth onboarding, timely employee changes).

• Hands‑on manager supervising part of the team while actively contributing to delivery (execution and/or coordination).
• Manage a team of ICs and supervise daily activities and tasks.
• Ensure qualitative delivery for projects and team missions.
• Actively contribute in your field of expertise through personal execution and/or coordination of activities.
• Ensure performance of the team by playing a key role in operational delivery.
• Monitor and support the team daily with close supervision and guidance.
• Ensure each team member understands missions and responsibilities.
• Plan and organize deliverables, prioritize work, and track progress.
• Enforce priorities, meet deadlines, and maintain quality standards.
• Maintain an active contribution in your area of expertise with high‑quality execution.
• Deliver management tasks for supervised ICs: operational monitoring, team coordination, team rituals, and track individual progress.
• Ensure performance management throughout the year, consulting your Head of as needed.
• Foster a positive, collaborative team environment and show ownership.
• Support professional development with regular follow‑ups and constructive feedback.

• 5+ years in People Operations or HR shared services, including 1‑2+ years in a coordination or team lead capacity.
• Strong command of HRIS administration (such as Lucca, Workday) and People Ops processes across the employee lifecycle.
• Experience partnering with Payroll, Finance, Legal, and IT; understanding of data privacy and compliance requirements.
• Analytical and process mindset: comfortable with metrics, SLAs, and root‑cause analysis.
• Excellent organization, prioritization, and stakeholder communication skills.
• Proactive, detail‑oriented, and calm under pressure; able to operate in a fast‑moving environment.
• Experience in a multi‑country environment and with growth‑stage/scale‑up organizations.
• Exposure to HR compliance, audits, or internal controls frameworks.
• Participation in HRIS implementations or workflow automation initiatives.
• Familiarity with French employment context and benefits administration.
• Fluency in French & English (France & Germany are our main markets now, but we have employees all over Europe).

• Screening Call – 30 minutes with Nathalie, Business Recruiter.
• Manager Interview – 60 minutes with Mathilde, Head of HR Ops.
• Case Study Interview – 60 minutes with Mathilde & Marine, VP People.
• Last Round – 45 minutes with Charlène, Head of HRBP & Ursula, Head of TA.
• Team Fit Interview – 30 minutes.

• Work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone.
• 25 vacation days paid by Pennylane.
• Competitive compensation package.
• Company shares to enjoy a piece of the success story you’re building with us.
• Budget to turn your home into a more comfortable workspace, plus a monthly allowance to work from a coworking space whenever you feel like it.
• Through our partner Gymlib, access to 8 000 fitness spaces in Europe and more than 300 wellness activities.
• Access to Busuu to perfect your English or your French.
• Latest Apple equipment.
• Regular company events such as Tech Days (every 3 months) and our annual seminar, fostering cohesion for everyone.
• If you are based in France, you will have a French contract with additional perks: 6‑12 RTT days, 5 weeks PTO, lunch credits (Swile), Alan Blue healthcare cover, and events in Lyon, Bordeaux, Nantes, etc.
• We are working on providing similar advantages to people based outside France, but implementation varies by country.

• Speak English (level is assessed and appreciated according to the department you’re applying to).
• Enjoy an ever‑shifting work environment.
• Collaborate highly, both within your team and with other stakeholders.
• Have sufficient experience to prioritize business‑led actions day‑to‑day.

We fully embrace diversity, equity and inclusion and are committed to creating a safe and inclusive environment. We are an equal employment opportunity employer and do not discriminate based on gender, sexual orientation, origin, disabilities, or any other protected traits.