Yacht Charter Customer Experience Specialist

Travelopia; France; Hybride; EUR 22 000 - 28 000; Plein temps

Résumé du poste

The Moorings and Sunsail at the base are seeking a customer-focused receptionist to greet guests, handle check-ins, and manage the front desk. You will work in a fast-paced marina environment, coordinating with local authorities and head office teams to ensure smooth operations.

You will be responsible for handling inquiries, documenting service calls, and supporting the operations team to deliver exceptional guest experiences. A strong eye for detail and excellent communication are essential.

Qualifications

• Demonstrated ability to organise workload and priorities.
• Ability to work independently in a fast-paced environment.
• Experience in a customer-facing office role is preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Able to work well in a team and support colleagues.
• Proficiency in Microsoft Office and basic IT tasks.

Responsabilités

• Represent The Moorings and Sunsail to customers and local authorities at the resort base.
• Meet and greet arriving customers and complete efficient check-in processes.
• Provide first-night yacht briefing for late arrivals.
• Handle customer complaints professionally and escalate when needed.
• Maintain a service log of client calls and yacht/service issues daily.
• Manage reception desk, answer calls and handle general queries.
• Complete base operation administration and liaise with local authorities.

Connaissances

Organisational skills

Independent worker

Customer service

Communication skills

Team player

Attention to detail

MS Office

Outils

Microsoft Office

Description du poste

The Moorings and Sunsail at the base are seeking a customer-focused receptionist to greet guests, handle check-ins, and manage the front desk. You will work in a fast-paced marina environment, coordinating with local authorities and head office teams to ensure smooth operations.

You will be responsible for handling inquiries, documenting service calls, and supporting the operations team to deliver exceptional guest experiences. A strong eye for detail and excellent communication are essential.