Customer Service

Travelopia; France; Hybride; EUR 22 000 - 28 000; Plein temps

Résumé du poste

The Moorings and Sunsail at the base are seeking a customer-focused receptionist to greet guests, handle check-ins, and manage the front desk. You will work in a fast-paced marina environment, coordinating with local authorities and head office teams to ensure smooth operations.

You will be responsible for handling inquiries, documenting service calls, and supporting the operations team to deliver exceptional guest experiences. A strong eye for detail and excellent communication are essential.

Qualifications

• Demonstrated ability to organise workload and priorities.
• Ability to work independently in a fast-paced environment.
• Experience in a customer-facing office role is preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Able to work well in a team and support colleagues.
• Proficiency in Microsoft Office and basic IT tasks.

Responsabilités

• Represent The Moorings and Sunsail to customers and local authorities at the resort base.
• Meet and greet arriving customers and complete efficient check-in processes.
• Provide first-night yacht briefing for late arrivals.
• Handle customer complaints professionally and escalate when needed.
• Maintain a service log of client calls and yacht/service issues daily.
• Manage reception desk, answer calls and handle general queries.
• Complete base operation administration and liaise with local authorities.

Connaissances

Organisational skills

Independent worker

Customer service

Communication skills

Team player

Attention to detail

MS Office

Outils

Microsoft Office

Description du poste

At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world.

We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular destinations worldwide which keep our customers coming back again and again! From independent sailing holidays to fully catered crewed and power yacht charters we offer our customers a range of product options, and most importantly an unforgettable experience.

The secret to our success within the yacht industry lies in our exceptional teams, we are united by the same purpose, to have fun while creating extraordinary experiences on the water.

Summary

You would be the face of our base. As soon as customers arrive you would be there to assist with any queries regarding their holiday. From working reception, to paperwork administration and customer communication you would be involved in all base customer service elements.

Main duties

Main duties will centre around the yachts, the customers, and the base. Working hours vary and you MUST be able to cover operational requirements. The weekend are the busiest days at base and will be working days, days off will be scheduled mid-week. Regular walking between the docks and the front desk will be a requirement of the role, to check on yachts and clients.

What you will be doing

• Being the representative of The Moorings and Sunsail for the customers as well as local authorities in resort
• Meet and greet customers on arrival and ensure check in process is completed efficiently
• For late arrivals, conduct a first night basic yacht brief
• Handle customer complaints efficiently and empathetically and elevate to supervisors as required
• Coordinate and maintain a service log to include all service calls from clients and breakdown calls carried out on a daily basis.
• Manage the reception desk, taking phone calls, and dealing with generic queries
• Completion of all relevant administration required for base operation, including liaison with local authorities
• Continuously improve and monitor local safety processes to ensure risk assessments and health and safety standards are always adhered to
• Liaise with our third party suppliers
• Work with head office teams across the globe to ensure connected approach, and seamless customer experience
• Support the operations manager with any other reasonable duties as required.

What we are looking for

• Excellent organisational skills together with the ability to prioritise workload
• Confident working independently and in a flexible and fast paced role
• Experience in a customer facing office position
• Ability to work to tight deadlines and under pressureGood communication skills, verbal and written
• Strong team player, happy to support others
• Good attention to detail
• Works to their initiative, willing to learn, and driven to improve the customer experience
• Computer literate – including confident use in Microsoft Office