Veterinary Client Concierge & Pet Care Coordinator

A Caring Doctor (New Jersey), P.C.; Nouvelle-Calédonie; On-site; EUR 18,096 - 21,715; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth retirement plans

Student Debt Relief Program (Full-Time

Paid Time Off and Holidays

Mental Health Resources

Life Insurance

Disability Insurance

FSA & HSA

Parental Leave

Education Allowance

Back-Up Child/Elder Care

Fertility & Family Building Support

Digital Exercise Therapy

Legal & Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Job summary

Banfield Animal Hospital seeks a Client Service Coordinator to drive client flow and pet care through a busy hospital. You will maximize the veterinary team’s productivity while maintaining welcoming, professional service and educating clients on wellness plans.

The role emphasizes leadership, clear communication, and exceptional client service to encourage return visits and referrals, with a comprehensive benefits package and competitive hourly pay.

Qualifications

• Leadership demonstrated in leading teams and client interactions.
• Clear, professional English communication with clients and staff.
• Strong customer service mindset with attention to detail.

Responsibilities

• Live and exemplify Mars Five Principles within self and team.
• Actively recruit new clients by promoting hospital services and routing clients and pets for high-quality care.
• Maximize the number of pets seen by maintaining an efficient hospital workflow.
• Provide professional, efficient, exceptional service; welcome clients and educate them about pet health.
• Educate clients about Optimum Wellness Plans and hospital services.
• Assist incoming clients with documentation and records in the system.
• Dispense prescription items per veterinarian’s instructions and schedule appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative tasks as needed; perform other duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Animal Hospital seeks a Client Service Coordinator to drive client flow and pet care through a busy hospital. You will maximize the veterinary team’s productivity while maintaining welcoming, professional service and educating clients on wellness plans.

The role emphasizes leadership, clear communication, and exceptional client service to encourage return visits and referrals, with a comprehensive benefits package and competitive hourly pay.