Pet Care Client Services Coordinator

A Caring Doctor (New Jersey), P.C.; Nouvelle-Calédonie; On-site; EUR 18,096 - 22,547; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Time Off

Employee Wellness Resources

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize productivity of the veterinary team, and ensure clear communication with clients and associates in a welcoming environment.

You will educate clients about wellness plans and preventive care, assist with documentation, scheduling, and invoicing, and support a smooth, friendly hospital experience that encourages repeat visits and referrals.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related customer service experience preferred.
• Medical background with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times; educate clients about pet health and services.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist incoming clients with documentation, pet history, and ID procedures for prompt service.
• Assist outgoing clients with instructions, invoices, prescriptions, and scheduling.
• Maintain balances and follow opening/closing procedures.
• Conduct administrative tasks as needed.
• Other duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative Care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Multitask

Fluent English

Organizational Ability

Problem Solving

Intellectual Ability

Mathematical Ability

Computer Skills

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize productivity of the veterinary team, and ensure clear communication with clients and associates in a welcoming environment.

You will educate clients about wellness plans and preventive care, assist with documentation, scheduling, and invoicing, and support a smooth, friendly hospital experience that encourages repeat visits and referrals.