Veterinary Client Success Coordinator

A Caring Doctor (New Jersey), P.C.; Nouvelle-Calédonie; On-site; EUR 18,096 - 21,353; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth retirement plans

Paid Time Off

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet flow through the hospital and support the veterinary team. You will promote services, welcome clients and pets, and educate them about wellness plans and preventive care.

The role emphasizes professional client interaction, accurate documentation, appointment scheduling, and a focus on delivering outstanding service in a welcoming environment.

Qualifications

• Fluent English communication (written and verbal).
• Ability to multi-task in a fast-paced veterinary setting.
• Strong organizational skills and attention to detail.
• Customer service oriented with a friendly, professional demeanor.
• Ability to educate clients about wellness plans and services.

Responsibilities

• Promote hospital services and manage client/pet flow to maximize productivity.
• Welcoming clients and pets, ensuring comfort and clear communication.
• Educate clients about Optimum Wellness Plans and preventative care.
• Handle client documentation, enter pet history, and schedule appointments.
• Assist with invoices, prescriptions, retail items, and follow-up visits.
• Maintain accurate balances and follow opening/closing procedures.
• Perform administrative duties as needed.
• Contribute to a positive, five-principle driven workplace.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet flow through the hospital and support the veterinary team. You will promote services, welcome clients and pets, and educate them about wellness plans and preventive care.

The role emphasizes professional client interaction, accurate documentation, appointment scheduling, and a focus on delivering outstanding service in a welcoming environment.