User-Focused Application Support Technician

Jobtailor; Toulouse; Sur place; EUR 24 000 - 36 000; Plein temps

Résumé du poste

Jobtailor in Toulouse seeks a motivated User Support & Requirements Analysis specialist to translate business issues into technical elements and to advise users on using the solution.

You will collect and qualify user requests, analyze incidents, monitor application jobs, query databases, verify data consistency, and document procedures to improve service reliability across the platform.

Join a service-oriented team focused on user success and continuous improvement in a dynamic environment.

Qualifications

• Two-year IT degree required (BTS SIO, DUT or equivalent).
• Initial experience in application support or technical support is required.

Responsabilités

• User support & requirements analysis; translate business issues into technical elements.
• Advise and assist users in using the solution; provide responsive, service-oriented support.
• Analyze and resolve application incidents (level 1 and 2) and identify root causes.

Connaissances

User Support

Requirements Analysis

Application Support

Technical Support

Troubleshooting

Formation

Two-year IT degree (BTS SIO, DUT or equivalent)

Outils

Application Logs

System Logs

Database Querying

Description du poste

Jobtailor in Toulouse seeks a motivated User Support & Requirements Analysis specialist to translate business issues into technical elements and to advise users on using the solution.

You will collect and qualify user requests, analyze incidents, monitor application jobs, query databases, verify data consistency, and document procedures to improve service reliability across the platform.

Join a service-oriented team focused on user success and continuous improvement in a dynamic environment.