UK Customer Success & Logistics Specialist

77 Foods; Paris; Hybride; EUR 32 000 - 52 000; Plein temps

Résumé du poste

77 Foods in France seeks a proactive customer service professional to manage orders, resolve claims, and ensure accurate invoicing and timely cash collection for UK customers.

You will build strong client relationships, monitor KPIs, support onboarding of new clients, and collaborate with logistics to control invoices and stock.

Fluency in English is required; at least 1 year in order management and invoicing with strong Excel skills will help you thrive in our fast-moving startup environment.

Qualifications

• 1 year of experience in order management and invoicing.
• Excellent numerical skills and proficiency with Excel.
• You love pampering your clients and going the extra mile with fast, high-quality service.
• Strong ability to build relationships and maintain professional client contact.
• You stay calm under pressure and communicate clearly; problem-solving oriented.
• Thrives in a fast-moving startup environment; English fluency required for UK customers.

Responsabilités

• Provide rapid and high-quality customer service by managing orders, resolving claims, and ensuring invoicing and cash collection.
• Build strong client relationships through regular, proactive communication.
• Respond to customer KPIs and compare with internal data to drive improvements.
• Smooth onboarding of new clients and ensure relevant data accompanies first orders.
• Control logistics invoices for the UK scope and collaborate with finance on cash collection.
• Create and analyze customer service reporting and score-cards with ownership.
• Support the UK market by maximizing sales opportunities through excellent service, stock management, and client relationships.

Connaissances

Excel

Customer service

Relationship management

Communication

Problem solving

Startup environment

English fluency

Outils

ERP system

Description du poste

77 Foods in France seeks a proactive customer service professional to manage orders, resolve claims, and ensure accurate invoicing and timely cash collection for UK customers.

You will build strong client relationships, monitor KPIs, support onboarding of new clients, and collaborate with logistics to control invoices and stock.

Fluency in English is required; at least 1 year in order management and invoicing with strong Excel skills will help you thrive in our fast-moving startup environment.