Customer Service and Logistics Specialist UK

77 Foods; Paris; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

77 Foods in France seeks a proactive customer service professional to manage orders, resolve claims, and ensure accurate invoicing and timely cash collection for UK customers.

You will build strong client relationships, monitor KPIs, support onboarding of new clients, and collaborate with logistics to control invoices and stock.

Fluency in English is required; at least 1 year in order management and invoicing with strong Excel skills will help you thrive in our fast-moving startup environment.

Qualifications

• 1 year of experience in order management and invoicing.
• Excellent numerical skills and proficiency with Excel.
• You love pampering your clients and going the extra mile with fast, high-quality service.
• Strong ability to build relationships and maintain professional client contact.
• You stay calm under pressure and communicate clearly; problem-solving oriented.
• Thrives in a fast-moving startup environment; English fluency required for UK customers.

Responsabilités

• Provide rapid and high-quality customer service by managing orders, resolving claims, and ensuring invoicing and cash collection.
• Build strong client relationships through regular, proactive communication.
• Respond to customer KPIs and compare with internal data to drive improvements.
• Smooth onboarding of new clients and ensure relevant data accompanies first orders.
• Control logistics invoices for the UK scope and collaborate with finance on cash collection.
• Create and analyze customer service reporting and score-cards with ownership.
• Support the UK market by maximizing sales opportunities through excellent service, stock management, and client relationships.

Connaissances

Excel

Customer service

Relationship management

Communication

Problem solving

Startup environment

English fluency

Outils

ERP system

Description du poste

Let’s be honest, La Vie’s plant-based lardons, bacon, ham, tofu, meatballs and tofu are WAY too delicious to keep to ourselves. This is why we decided to bring more joy and love to a maximum of customer in all the shops in France & UK . In order to pamper our UK customers, we need YOU! This job exists to provide rapid and high-quality customer service by managing orders, resolving claims, and ensuring accurate invoicing and timely cash collection. Additionally, it aims to build strong client relationships and streamline the onboarding process for new clients.

Providing a rapid & quality customer service:

• order issues & volume issues to our distributor Peter Green Chilled, handle custom, transport issues, our retail and OOH customers
• Manage stock at our consignment depot and our ERP stock system
• Invoicing & cash collection : create invoice in our ERP, solve invoice issues within 2 days, cash collection in collaboration with finance in case of litigation

Build strong client relationships by keeping a regular warm contact and proactive approach

• Respond to customer KPI’s & compare with own data
• Smoothen the client start : make sure we have the relevant data with sales, provide extra care to first orders
• Control invoices of logistics and transport for the UK scope
• Create and analyze with ownership customer service reporting and score-cards
• Support the UK market by maximizing sales opportunities through excellent customer service, stock management and client relationships

Requirements

• You have a minimum of 1 year of experience in order management and invoicing
• You are very comfortable with numbers and Excel !
• You love pampering your clients and go the extra mile with your swift & qualitative service
• You are strong in building relationships
• You know how to keep your cool in stressful situations
• You have outstanding communication and problem-solving skills
• You thrive in a fast-moving startup environment!
• You are Fluent in English as your customers are UK-based