Travel Customer Representative

Kim Luxe Travel; Paris; À distance; EUR 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Flexible schedule

Step-by-step training

Career advancement opportunities

Access to travel perks

Supportive team

Résumé du poste

A premier travel company in France seeks a Travel Customer Representative to support clients throughout their travel journey. You will assist clients with inquiries, confirm reservations, and provide essential travel information. Ideal candidates are friendly communicators with customer service experience and attention to detail. This remote position offers a flexible schedule and opportunities for growth, making it perfect for those passionate about travel.

Qualifications

• Excellent communication skills with a friendly demeanor.
• Previous customer service experience is a plus.
• Detail-oriented and reliable individual.
• Comfortable using online tools, apps, and communication platforms.
• Interest in travel and creating positive client experiences.

Responsabilités

• Assist clients with travel inquiries through various communication methods.
• Confirm reservations and support client requests.
• Provide relevant travel information and documentation.
• Follow up with travelers before departure to ensure they are prepared.
• Escalate complex issues to the appropriate team while maintaining a positive client experience.

Connaissances

Friendly communication

Customer service experience

Organizational skills

Attention to detail

Online tools proficiency

Interest in travel

Description du poste

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture