Remote Travel Experience Representative

Kim Luxe Travel; Lyon; À distance; EUR 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Fully remote position with flexible hours

Training and ongoing support provided

Opportunities for professional development

Access to travel-related perks

Supportive and collaborative team environment

Collaborative team

Résumé du poste

A travel agency is seeking a Remote Travel Experience Representative to assist clients before, during, and after their trips. This fully remote role emphasizes strong communication, attention to detail, and a customer-focused attitude. Ideal candidates will have a passion for travel and be comfortable using online tools. The position also offers flexible hours, training, and various opportunities for professional development in the travel industry, fostering a supportive team environment.

Qualifications

• Strong communication skills with a customer-focused attitude.
• Customer service experience preferred but not required.
• Organized and dependable with strong attention to detail.
• Comfortable using online tools and learning new systems.
• Interest in travel and supporting positive client experiences.

Responsabilités

• Communicate with clients via email, phone, and messaging platforms.
• Review itineraries and confirm travel arrangements.
• Provide accurate information about destinations and travel requirements.
• Follow up with travelers before departure for confirmations.
• Address client concerns and escalate complex matters when needed.

Connaissances

Strong communication skills

Customer-focused attitude

Organizational skills

Attention to detail

Ability to use online tools

Description du poste

We are looking for a Remote Travel Experience Representative to assist travelers before, during, and after their trips. This role focuses on providing helpful support, coordinating travel details, and ensuring clients have a smooth and positive travel experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance

• Review itineraries, confirm travel arrangements, and assist with updates or general requests

• Provide accurate information about destinations, travel requirements, and agency procedures

• Follow up with travelers before departure to confirm details and answer questions

• Address client concerns professionally and escalation more complex matters when needed

Ideal Candidate

• Strong communication skills with a customer-focused attitude

• Customer service experience preferred but not required

• Organized and dependable with strong attention to detail

• Comfortable using online tools and learning new systems

• Interest in travel and supporting positive client experiences

Perks

• Fully remote position with flexible hours

• Training and ongoing support provided

• Opportunities for professional development in the travel industry

• Access to travel-related perks and industry discounts

• Supportive and collaborative team environment