Remote Travel Experience Representative

Kim Luxe Travel; Lille; À distance; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Fully remote position with flexible hours

Training and ongoing support provided

Opportunities for professional development

Access to travel-related perks

Supportive team environment

Résumé du poste

A travel agency is seeking a Remote Travel Experience Representative to assist clients with their travel needs. This role involves communicating with clients through various channels to ensure smooth travel experiences, reviewing itineraries, and providing vital destination information. Strong communication and organizational skills are essential, and prior customer service experience is preferred. The position allows for flexible hours and offers valuable industry perks.

Qualifications

• Strong communication skills with a customer-focused attitude.
• Customer service experience preferred but not required.
• Organized and dependable with strong attention to detail.
• Comfortable using online tools and learning new systems
• Interest in travel and supporting positive client experiences

Responsabilités

• Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance.
• Review itineraries, confirm travel arrangements, and assist with updates or general requests.
• Provide accurate information about destinations, travel requirements, and agency procedures.
• Follow up with travelers before departure to confirm details and answer questions
• Address client concerns professionally and escalate more complex matters when needed

Connaissances

Strong communication skills

Customer service

Attention to detail

Organizational skills

Familiarity with online tools

Description du poste

We are looking for a Remote Travel Experience Representative to assist travelers before, during, and after their trips. This role focuses on providing helpful support, coordinating travel details, and ensuring clients have a smooth and positive travel experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance

• Review itineraries, confirm travel arrangements, and assist with updates or general requests

• Provide accurate information about destinations, travel requirements, and agency procedures

• Follow up with travelers before departure to confirm details and answer questions

• Address client concerns professionally and escalation more complex matters when needed

Ideal Candidate

• Strong communication skills with a customer-focused attitude

• Customer service experience preferred but not required

• Organized and dependable with strong attention to detail

• Comfortable using online tools and learning new systems

• Interest in travel and supporting positive client experiences

Perks

• Fully remote position with flexible hours

• Training and ongoing support provided

• Opportunities for professional development in the travel industry

• Access to travel-related perks and industry discounts

• Supportive and collaborative team environment