Travel Customer Representative

Kim Luxe Travel; Lyon; À distance; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Remote position with flexible schedule

Step-by-step training

Opportunities to grow

Travel perks

Collaborative culture

Résumé du poste

A travel services company in Lyon is seeking a Travel Customer Representative to assist clients throughout their travel journey, providing guidance and support via email, phone, and messaging. Ideal candidates are friendly communicators with strong customer service skills. This remote position offers flexible scheduling, comprehensive training, and access to travel perks. Join a supportive team committed to creating positive client experiences in the travel industry.

Qualifications

• Friendly and patient communicator who enjoys helping people.
• Customer service experience preferred (any industry welcome).
• Organized and dependable with good attention to detail.
• Comfortable using online tools, apps, and communication platforms.
• Interest in travel and creating positive client experiences.

Responsabilités

• Assist clients via email, phone, and messaging platforms with travel questions.
• Help confirm reservations and review itineraries.
• Provide information about destinations and travel policies.
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Connaissances

Friendly communication

Customer service experience

Organization

Attention to detail

Comfortable with online tools

Interest in travel

Description du poste

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture