Transformation & Process Excellence Leader

Worldline; France; Hybrid; EUR 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid working arrangements

Competitive salary and bonus potential

Health and wellbeing programmes

Learning and development opportunities

Career growth in an international,Mult

Job summary

Worldline is seeking a strategic Head of Transformation Programmes & Process Acceleration to drive a portfolio of change initiatives across a global scale. You will embed customer-led thinking in every transformation decision, link customer signals to operational redesign, and accelerate measurable impact across geographies and functions.

You will own end-to-end transformation, leverage Lean Six Sigma, and collaborate with procurement and commercial teams to optimize value realization in a

Qualifications

• 12+ years leading transformation programmes or process acceleration within a large, complex international organisation.
• Proven track record running multi-workstream transformation portfolios with quantified business impact.
• Experience deploying a company-wide methodology or operating standard beyond single projects.
• Strong ability to turn Voice of the Customer and complaints data into prioritized, measurable actions.
• Experience driving transformation within sourcing, procurement or third-party management environments.
• Lean Six Sigma Black Belt certification; Master Black Belt or equivalent leadership credentials preferred.
• Fluent English; able to influence executives and operators across a matrixed, multi-country organisation.

Responsibilities

• Lead and accelerate Transformation Programmes end-to-end across the Group, ensuring pace, prioritisation and delivery discipline.
• Build and run governance tracking value realisation and cross-functional blockers.
• Act as escalation point and momentum driver for stalled initiatives.
• Own the Group's end-to-end process architecture and drive ongoing simplification and acceleration.
• Deploy a consistent transformation methodology across units with measurable improvement cycles.
• Lead Lean and Six Sigma initiatives delivering quantified cost and cycle-time benefits.

Skills

Transformation leadership

Program portfolio management

Voice of the Customer

Sourcing / procurement experience

Lean Six Sigma Black Belt

Executive stakeholder influence

English fluency

Job description

Worldline is seeking a strategic Head of Transformation Programmes & Process Acceleration to drive a portfolio of change initiatives across a global scale. You will embed customer-led thinking in every transformation decision, link customer signals to operational redesign, and accelerate measurable impact across geographies and functions.

You will own end-to-end transformation, leverage Lean Six Sigma, and collaborate with procurement and commercial teams to optimize value realization in a