Technical Support Specialist - 6-month contract

Masimo; Limonest; On-site; EUR 40,000 - 60,000; Full time

Job summary

Masimo, a global medical technology company, is seeking a Technical Support Specialist in Limonest, France. You will perform technical repairs on defective devices, answer technical questions on proper use, and provide phone support for hospital accounts on-site.

Reporting to the Technical Service Manager, you will work with field engineers, handle field failures per Masimo Quality System, and assist sales staff at customer locations.

Qualifications

• Minimum 3 years related experience in a technical support/ medical industry.
• Fluent in French with an excellent knowledge of English (read, write, speak).
• Technical degree, related clinical, medical or technical experience.
• Knowledge of networking using TCP/IP protocol. CCNA or equivalent preferred.

Responsibilities

• Perform technical repairs on defective devices and answer technical questions on proper use of Masimo products.
• Provide phone support for direct hospital accounts and assist Masimo sales staff at customer locations.
• Process field failures and customer complaints per the Masimo Quality System.
• Identify potential customer training issues and propose solutions.

Skills

French language

English language

Networking TCP/IP

CCNA preferred

Technical support

Education

Technical degree or related field

Tools

Linux OS

VPN

Job description

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Masimo, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Masimo is a global medical technology company that develops and produces a wide array of industry-leading monitoring technologies, including non-invasive measurements, sensors, patient monitors, and automation and connectivity solutions. Our mission is, Masimo innovations empower clinicians to transform patient care. When you join our team, you’ll be part of a culture that’s driven by passion, challenging the status quo, and making an impact in the lives of others.

Learn about the Danaher Business System which makes everything possible.

The Technical Support Specialist is responsible for performing technical repairs on defective devices. Answer technical questions on proper use of Masimo products. Provide phone support for direct hospital accounts. Assist Masimo sales staff at customer locations with Service-related activities.

This position reports to the Technical Service Manager and is part of the Technical Support team, you will be located in Limonest in Franceand it will be an on-site role.

In this role, you will have the opportunity to:

• Process returned products that require service from the field and 1) replace defective parts, 2) complete device replacement or 3) transfer to other Masimo facilities (Failure Analysis, Repair Center, etc.)
• Provide input to ensure the Customer / Technical support process and procedures are efficient and effective
• Report all field failures and customer complaints per the Masimo Quality System
• Identify potential customer training issues and propose solutions
• Work directly with customers on phone support to answer questions and assist with delivery of Masimo parts to customers

The essential requirements of the job include:

• Minimum 3 years related experience in a technical support/ medical industry.
• Fluent in French with an excellent knowledge of English (read, write, speak). Other languages a plus.
• Direct Technical experience, ability to communicate with all areas of healthcare industry
• Technical degree, related clinical, medical or technical experience.
• Knowledge of networking using TCP/IP protocol. CCNA or equivalent preferred.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• It requires frequent sitting, standing, walking and lifting (must be able to lift a minimum of around 22kg).

It would be a plus if you also possess previous experience in:

• Experience on remote troubleshooting (VPN) and Linux operating systems a strong a plus.
• Must be a self-starter, a \"hands-on\" individual who enjoys challenge and dedicated to getting the job done with minimal support and direction.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.